We are seeking a Senior NICE CXone Developer to support IT, Security, and Business teams in designing, developing, and optimizing contact center solutions. The environment includes a single business unit and does not use VCS. In this role, you will: - Design and build IVR call flows and routing logic using NICE CXone Studio - Develop and maintain API integrations (CRM, payment systems, web services) - Configure ACD, skills, queues, and agent profiles - Support testing cycles and deployments across DEV, UAT, and PROD - Troubleshoot call routing, scripting, and platform issues - Create and maintain technical documentation and call flow diagrams - Collaborate with internal business, IT, and security teams, as well as vendor partners - 3-5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered) - Strong hands-on experience with IVR scripting, ACD configuration, and call routing - Solid understanding of REST APIs and system integrations - Experience supporting testing, deployments, and production operations - Good understanding of contact center operations (voice and digital channels) - Strong troubleshooting and problem-solving skills - Effective communication skills and ability to work cross-functionally Nice to have: - NICE CXone certifications - Experience in utility or regulated industries