SUMMARYResponsible client relationship management and business development, forging and maintaining foreign agent relations, domestic vendor / division oversight and consulting, excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.
ESSENTIAL JOB FUNCTIONS- Assist department manager with operations issues including customer satisfaction, profitability, and interface with other Masterpiece offices.
- Anticipate needs of clients and seek out information to meet their demands.
- Timely completion of estimate requests including but not limited to the rating and booking of Airfreight, Sea freight and Ground transportation.
- Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
- Set up and independently manage of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion.
- Maintain files in organized fashion including copies of all documentation, communications, and other related items.
- Compliance with Masterpiece policies and procedures.
- Assist department manager as necessary with maintenance of quality vendor relationships.
- Develop and maintain working knowledge of systems including, Outlook, Word, Excel and artWISE, Cargowise as applicable.
- Participate in conferences and meetings as applicable.
- Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS- 5+ years industry experience
- Experience with CBP (U.S. Customs and Border Protection) operations.
- Proficient in Excel and Microsoft Suite.
- Excellent skills for communicating and relating with both team members and customers.
PHYSICALREQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
