Req ID: 382614

We are currently seeking a Senior MuleSoft Integration & Production Support Lead - Remote US Position

NTT DATA is seeking a Senior MuleSoft Integration & Production Support Lead to provide hands-on technical leadership for our clients Public Cloud Manager Account. This role combines API development, production operations, integration governance, DevOps oversight, and stakeholder engagement.

The successful candidate will own the operational health of the MuleSoft platform while leading the design, enhancement, deployment, monitoring, and long-term sustainment of enterprise integrations.

Please note - US Citizen / Greencard holder required for this position.

Primary Responsibilities

• Provide hands-on MuleSoft development, troubleshooting, and production support.
• Serve as the technical lead for MuleSoft developers, offshore teams, vendors, and client technical resources.
• Lead development, testing, deployment, monitoring, and support of MuleSoft APIs and integration services.
• Own production stability, participate in Sev1/Sev2 incident response, lead root cause analysis, and drive permanent corrective actions.
• Review and optimize existing APIs, CI/CD pipelines, repositories, runtime environments, and operational processes.
• Establish standards for logging, monitoring, alerting, exception handling, API versioning, security, and deployment governance.
• Perform code reviews, release readiness assessments, and operational readiness reviews.
• Develop and maintain runbooks, integration inventories, API catalogs, dependency maps, deployment guides, and knowledge-transfer documentation.
• Drive API governance, reusable integration patterns, technical debt reduction, and continuous improvement initiatives.
• Provide executive-level technical status, risks, recommendations, and remediation plans.

Required Qualifications

• US Citizen / Greencard holder required for this position.
• 8+ years of enterprise application development, systems integration, or enterprise technology delivery.
• 5+ years of hands-on MuleSoft Anypoint Platform experience.
• 3+ years leading technical teams, mentoring developers, and performing code/design reviews.
• 3+ years experience with ServiceNow, REST, SOAP, JSON, XML, DataWeave 2.x, RAML/OpenAPI, AWS, OCI.
• 3+ years experience with API Manager, Runtime Manager, Exchange, CloudHub 2.0 and/or Runtime Fabric, CI/CD, Git, Azure DevOps/Jenkins/GitHub Actions.
• 3+ years experience supporting production environments including monitoring, performance tuning, deployment governance, release validation, and RCA.
• 3+ years experience with OAuth, JWT, Mutual TLS, API security policies, secrets and certificate management.

Preferred Experience

• Public sector or managed services environment experience.
• ITIL, DevOps, Jira, Confluence, Splunk, Datadog, Dynatrace, or AppDynamics.

Education/Certification

• MuleSoft Developer Level 1 - preferred
• MuleSoft Level 2 - preferred
• Bachelor's degree or equivalent experience.

Operational Accountability

• Own API availability, deployment quality, MTTR improvement, release success rate, SLA compliance, and reduction of recurring incidents.
• Participate in scheduled on-call rotations, maintenance windows, and emergency production support.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $123,525.00 to $205,875.00. This range reflects the minimum and maximum target compensation for the position across all US locations.

Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

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