Job DescriptionCetera is seeking a Microsoft 365 Engineer to support and enhance Microsoft 365 infrastructure for our Remote Administration program. This program delivers full-service managed IT solutions to independent firms within the Cetera network.
In this role, you will serve as a subject matter expert and Global Administrator, managing a multi-tenant Microsoft 365 environment (MTO) while ensuring reliability, security, and continuous improvement of the platform. You will also partner closely with IT Operations to resolve complex issues and drive strategic enhancements.
Key Responsibilities:• Administer and support Microsoft 365 services, including Exchange Online, Entra ID, Defender, Purview, Intune, Teams, OneDrive, and SharePoint Online
• Manage and optimize multi-tenant environments (MTO), including cross-tenant collaboration, identity synchronization, and governance
• Oversee endpoint provisioning and lifecycle management using Intune, Entra ID, and Windows Autopilot
• Provide advanced troubleshooting and escalated support using tools such as PowerShell, Microsoft Graph, and admin portals
• Partner with IT Operations on projects, enhancements, and incident resolution
• Troubleshoot access and cloud service issues, ensuring end-to-end resolution and validation
• Drive platform improvements and changes through structured change management processes
• Maintain detailed documentation and knowledgebase resources
Required Qualifications:• 5+ years of overall IT experience
• 3+ years administering Microsoft 365 at a Global Administrator level
• Hands-on experience across core M365 services (Exchange, Entra ID, Teams, Intune, etc.)
• Experience managing multiple tenants (MTO, MSP, or multi-entity environments)
Preferred Skills & Experience:• Strong experience managing Microsoft 365 native environments (Entra-joined devices, Intune MDM, Autopilot)
• Expertise in cross-tenant access, B2B collaboration, and tenant segmentation (administrative units, scope tags, security groups)
• Solid understanding of email flow and security integrations (e.g., Proofpoint)
• Proficient in PowerShell and automation for administration and troubleshooting
• Strong ownership mindset with the ability to work independently and collaboratively in a fast-paced environment
#LI-Hybrid
What we give you in return:
Not many teams can say that they support people's dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and fostering.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
- Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
- Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind
