About The Role:Meeting and event space is either a real revenue driver or an underused amenity. You're the reason it becomes the former.
As a Senior Meeting & Events Manager, you own the commercial performance of a building's bookable spaces - from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back.
This is a sales role with a hospitality soul. You're not just coordinating logistics - you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones.
The best people in this role understand that every event is a chance to demonstrate what this building is capable of - and they take that personally.
Winning in this role means:- Meeting and event revenue meets or exceeds quarterly targets, and you have a clear pipeline story for why.
- Clients rebook. They refer others. They tell their colleagues this is the space to use in this market.
- Every booking runs smoothly from first contact to final invoice - and the client notices.
- The building's meeting and event reputation is strong enough that inbound inquiries are growing.
- Your Tripleseat data is clean, current, and actually tells a story about what's working.
You'll love this role and succeed at it if:- You're comfortable being both the salesperson and the operator. You close the booking and then make sure it runs well. Neither half feels like a distraction from the other.
- You enjoy the commercial side of hospitality. Conversion rates, average booking value, outbound strategy - these aren't just numbers to you. They're how you know whether you're doing your job well.
- You take follow-through seriously. A client emails at 8pm the night before their event. You respond. Not because you have to, but because you understand what's at stake for them.
- You build relationships, not just transactions. You remember what a client needed last time. You reach out when a new space opens up. You think about their business, not just their booking.
- You're organized under pressure. Three events on the same day, a vendor running late, and a new inquiry in your inbox. You handle all of it without anything slipping.
- You have a feel for what makes a great event space. Room setup, lighting, catering presentation, AV - you notice when something's slightly off, and you fix it before the client does.
Not the right fit if:- You prefer to focus on operations and leave the sales side to someone else. Here, both are your job.
- You find outbound sales activity (prospecting, follow-up, pipeline management) draining rather than energizing.
- You're not comfortable managing multiple events simultaneously across a shared calendar.
- You'd rather hand off a client once the booking is confirmed. Here, you stay with them through the event itself.
- You see the event space as just another amenity. Here, it's a revenue line you're accountable for.
What You'll Do:General management- Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.
- Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.
- Manage amenity budgets.
- Build clear systems and procedures that set the team up for success when you're not there.
- Consistently find ways to improve processes and operations.
- Support marketing teams in keeping collateral and experiences on-brand.
- Support leasing teams in showcasing building amenities.
- Deploy customer sentiment surveys and create action plans for any detractors.
Amenity management- Oversee ordering, restocking, receiving, and inventory of amenity supplies.
- Keep all amenity spaces spotless at all times.
- Document and escalate maintenance and facilities issues through proper channels.
- Maintain clean, organized supply closets.
Meeting and events management- Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
- Refine and execute the local marketing plan and create local marketing collateral.
- Manage meeting and event leads and bookings end to end through Tripleseat.
- Conduct site tours, manage room flips, and check in bookings daily.
- Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
- Maintain a database of recurring vendors for ancillary event needs.
- Ensure digital booking methods are up to date and functioning.
- Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
- Actively survey occupiers post-event and share feedback.
- Keep a detailed won/lost tracker and lead source log in Tripleseat.
- Learn AV troubleshooting and help clients connect to in-room systems seamlessly.
- Manage third-party AV vendors to ensure equipment is always operational.
People management- Help direct reports create annual goals that are quantifiable and connected to overall business outcomes.
- Performance manage any direct reports and take action when necessary.
- Build a team culture that's empathetic and supportive.
- Make sure teammates have the tools and resources they need to succeed.
Service culture- Champion Industrious service standards and hospitality principles.
- Create local service campaigns that reinforce great hospitality in action.
- Model and deliver on any new hospitality standards.
- Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.
What You'll Need:To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We hire for skills over pedigree, but the strongest candidates will have:
- Experience. 4+ years in event sales and operations.
- Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.
- Hospitality or venue operations background. You know what it takes to run a smooth event - from pre-event setup through post-event wrap - and you've done it under pressure.
- CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach.
- Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.
- Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless.
Note: This is an in-office role 5 days a week with variable hours based on conference and event schedules.
Equal Pay DisclaimerFor New York State residents:CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Senior Meeting and Events Manager is $95,000/year and the maximum salary is $115,000/year. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance.
