Senior Manager, Boutique Repairs and Maintenance, West Coast Regional

About the role:

CHANEL is seeking a Senior Manager, Boutique Repairs & Maintenance – West Coast Region to join our Facilities team. This role is responsible for overseeing boutique repair and maintenance operations across Southern California region and ensuring our boutiques consistently reflect CHANEL’s standards of excellence and operational integrity. In this role, you will own and elevate the performance of our boutique environment across the region - ensuring each space operates seamlessly, reflects the highest standards of the brand, and supports an exceptional client experience. You will play a key role in driving day-to-day repair and maintenance operations, managing vendor partnerships, and supporting boutique teams across Fashion, Watch & Fine Jewelry, Multi-brand Retail, and Ephemeral boutiques. This role interfaces closely with boutique leadership, vendors, and internal partners, and serves as a critical link between strategy and execution. Our ideal candidate brings 5+ years of facilities, construction-related, or retail operation experience and a passion for problem-solving, ownership, and maintaining best-in-class retail environments.

What impact you can create at CHANEL:

• Ensure boutiques consistently operate at the highest standard - safe, compliant, and visually aligned with brand expectations
• Drive seamless repair and maintenance operations across a multi-site retail portfolio
• Build and manage strong vendor partnerships to improve service quality, responsiveness, and cost efficiency
• Identify recurring issues and implement proactive maintenance strategies to improve long-term performance
• Support boutique teams by minimizing operational disruptions and enabling focus on client experience
• Contribute to budget transparency and financial tracking across assigned locations
• Support boutique openings, relocations, and enhancements through coordinated execution and vendor management
• Provide critical on-the-ground response for urgent facility issues, ensuring business continuity

You are energized by:

• Operating in a fast-paced, multi-site retail environment with evolving priorities
• Taking ownership of problems and driving them through to resolution
• Navigating ambiguity and making informed decisions in real time
• Balancing multiple workstreams while maintaining attention to detail
• Building strong relationships with vendors, contractors, and boutique teams
• Being hands-on in the field - identifying issues, troubleshooting, and implementing solutions
• Elevating standards and continuously improving how work gets done

What you will bring to the team:

• 5+ years of experience in facilities management, construction, or retail operations
• A collaborative approach with the ability to influence cross-functional partners
• Strong understanding of building systems (MEP) and construction drawings
• Proven ability to manage vendors, contractors, and multiple concurrent projects
• Excellent communication and organizational skills with a proactive, solutions-oriented mindset
• Experience working in a multi-site retail or hospitality environment preferred
• Ability to prioritize, troubleshoot, and execute under pressure
• Financial acumen with experience tracking budgets and processing invoices

Position Logistics:

• Partially Remote (Field-Based Role): With a home base in our Los Angeles market, with regular in-boutique presence to support operations and business priorities as needed. 
• Minimum of 5 years of relevant experience required
• Travel required, including frequent boutique visits across Northern California, Hawaii, Las Vegas, and the Pacific Northwest, with approximately 60% of the workweek spent in the field. Travel includes both local and regional travel outside of the home market to support boutique operations and maintenance needs.
• Ability to lift and move up to 50 lbs as needed
• Availability to respond to urgent matters outside of standard business hours, including evenings and weekends

What skills you will learn? What experiences might you have?

• Develop expertise in managing a multi-site luxury retail facilities portfolio
• Gain exposure to boutique operations, construction, and brand standards at a high level
• Enhance project management expertise across complex workstreams
• Build advanced vendor management and negotiation skills
• Strengthen financial oversight and budget management capabilities
• Increase your visibility across cross-functional teams including operations, boutique architecture, asset protection, visual merchandising, finance, and leadership.
• Enhance problem-solving skills in complex, real-world environments 

Compensation:

• The anticipated base salary range for this position is $92,400 through $125,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.