Department: Fulfillment Operations

Location: Walton, KY

Overview

The Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple leaders and up to 100 full-time/temporary worker
• Build and manage a relationship with customers by maintaining regular communication and partnership
• Plan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Manage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy
• Maintain productivity, customer service, and safety standards on a daily basis
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times
• Train, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviews
• Manage revenue and expenses within budget; manage and track key performance indicators (KPIs)
• Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
• Manages site continuous improvement initiatives and developing/driving a lean culture
• Oversight for site safety programs, compliance, and adherence to SCLS’ safety guidelines and policies

Qualifications

Education/Experience

• Bachelor’s Degree in Supply Chain Management, Business, or related field strongly preferred
• High School diploma/GED Required
• Must have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferred

• Must have experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
• Must be proficient in Microsoft Office including Word, Excel and PowerPoint.

Knowledge, Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients and general public
• Ability to read, analyze, and interpret policies and contracts

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• Benefits package including medical, dental, vision, HSA, and medical reimbursement

• Annual bonus eligibility

• 401(k) match

• Vacation and holiday pay

• Employee assistance and identity theft protection

• Career development and opportunity for internal promotions

• Tuition reimbursement for further education

• Company paid life insurance and short term disability