Senior User Experience Manager - Sales TechnologyLead the UX strategy and design for innovative sales technology products supporting Vanguard's Financial Advisor Services (FAS) Sales teams and intermediary clients.
As Senior UX Manager, you will guide a team of UX Designers and UX Strategists to deliver best-in-class digital experiences that empower sales professionals and drive business growth. You'll shape and evolve the design discovery process in a dynamic, high-impact environment, leveraging frequent user research and feedback from sales stakeholders.
Core Responsibilities- Creates world-class user experience strategies for a wide range of user and business goals. Defines complex problems expertly by managing discovery, conceptualization (sketches/wireframes), visual design, information architecture, interaction, and by having a precise eye for detail on the execution.
- Drives progress of AI-driven discovery models and agentic tools.
- Coaches and demonstrates user experience methods for direct reports. Provides feedback and reviews the UX work product for the team.
- Organizes, prioritizes, and tracks work; develops and iterates leadership methods to ensure efficiency.
- Facilitates design thinking exercises with users, clients, product partners, and business stakeholders to gather observations and insights to inform current and future state mapping.
- Works with the product management team to create a product roadmap that includes a prioritization schema and a proposed schedule for introducing new features and capabilities.
- Provides guidance to product teams and works in collaboration with user experience designers to determine appropriate research strategies and approaches for critical product questions.
- Develops relationships with business leads across a product family and educates executives why user experience capabilities are a strategic asset of the organization.
What it takes- Expert in all areas of user experience design (information architecture, interaction design, visual design, prototyping, content, UX measurement).
- A high degree of creativity, empathy, passion, and problem-solving ability.
- Proven leadership experience managing and developing UX teams, ideally within sales technology or B2B environments.
- In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing).
- Proven experience solving complex communication problems and designing world-class experiences for large-scale programs.
- Expert communication skills (storytelling, visualization) and the ability to get buy-in on those ideas within a large organization.
- Proven ability to lead a team to success. Ability to turn failures into successes.
- Proven experience in using data (both quantitative and qualitative) analysis techniques to inform design.
Specializations that make an impact- Experience leveraging generative AI tools to gain efficiencies within the product design lifecycle.
- Experience using design thinking approaches in product design and research.
- Experience in financial services or financial applications a plus.
- Strong understanding of sales processes, CRM systems, and the unique needs of sales professionals a plus.
- Comfortable working through ambiguity in a fast-paced agile environment.
Reporting Chain- This role reports into the broader user experience group within the FAS Digital & Analytics department, offering opportunities for cross-team collaboration and engagement with Vanguard's global design community.
LocationThis position has a hybrid work schedule:
- Tuesdays, Wednesdays, Thursdays on a Vanguard campus
- Mondays and Fridays remote.
Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.
