Are you passionate about managing an exceptional group of talented designers and creating exceptional customer experiences through our design program? Join us as a Design Services Program Manager and lead the transformation of a multi-channel design program that blends creativity, strategy, and innovation.
In this role, you will evaluate the current state of our program, benchmark against industry best practices, and design a scalable, customer-centric model that enhances market share, increases average order value, and fosters long-term relationships across multiple rooms, projects, and phases.
Beyond program strategy, you will play a key leadership role in developing and inspiring our team of Design Consultants. You will ensure they are equipped, supported, and motivated to deliver exceptional, relationship-driven service that reflects our brand and commitment to the customer experience.
What You'll Do- Lead the strategy and evolution of the Design Services program
- Assess current performance and identify opportunities for innovation and growth
- Benchmark against best-in-class competitors to elevate our offering
- Build a scalable, customer-focused model that drives sales and loyalty
- Manage and develop a team of Design Consultants, fostering engagement and performance
- Partner cross-functionally to enhance processes, tools, and customer experience
- Leverage technology and data to drive continuous improvement and operational excellence
What We're Looking For- Strong strategic mindset with the ability to translate vision into execution
- Experience in design services, retail, or customer experience-driven environments
- Proven leadership skills with a focus on coaching, development, and team engagement
- Operational expertise with the ability to build scalable programs and processes
- Comfort with technology and a data-driven approach to decision making
Schedule: Monday- Friday Hybrid role between the office and all 8 store locations with an option to work remotely 2 days a week
Occasional weekends may be necessary for major weekend events
Pay Range: $100,000to $125,000 annually plus up to a 12% target bonus
We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
