Job Description
Duties & Responsibilities
• Define the unified experience vision for how customers interact with MomentiveIQ across the full product portfolio
• Design the cross-product navigation and interaction patterns that allow customers to move fluidly between products
• Establish the design system and interaction patterns for AI-powered interfaces: conversational UX, proactive recommendations, inline intelligence, and agentic workflows
• Own the information architecture that determines how AI-generated insights, suggestions, and actions surface within and across products
• Lead user research to understand how customers currently navigate the portfolio, where they get stuck, and how we can reduce friction
• Use AI tools to accelerate your design process: rapid prototyping, synthetic user testing, automated research synthesis, and concept generation that you refine with design expertise
• Partner closely with product, engineering, and architecture to ensure the platform's capabilities are expressed through experiences that customers can actually understand and trust
• Collaborate with product managers across the portfolio to ensure their individual product experiences connect coherently through MomentiveIQ
• Build and maintain design standards that make it easy for products to implement MomentiveIQ patterns consistently
• Establish and run cross-product usability testing and validation cycles to measure whether the unified experience is actually working for customers
• Advocate for the customer's experience of the portfolio as a whole, especially in cases where individual product priorities conflict with cross-product coherence
• Stay current on AI interaction design patterns, emerging UX paradigms for intelligent systems, and how leading platforms are solving similar cross-product challenges
Minimum Knowledge, Skills & Abilities Required
Experience:
• Bachelor's degree in design, HCI, or equivalent work experience
• 8+ years of UX/product design experience, with at least 3 years in a senior or lead design role
• Direct experience designing cross-product or platform-level experiences, not just single-product feature work
• Experience designing AI-powered interfaces in production: conversational UX, recommendation systems, agentic patterns, or similar
• Track record of establishing design systems or interaction patterns adopted across multiple product teams
Other Skills:
• Systems-level design thinking: ability to design for journeys that span multiple products, entry points, and user contexts
• Deep understanding of AI interaction design challenges: communicating confidence levels, handling errors gracefully, designing for non-deterministic outputs, and building user trust in AI-generated content
• Demonstrated use of AI tools in your own design workflow, including rapid prototyping, research synthesis, and concept validation
• Strong information architecture skills, especially in complex multi-product environments
• Ability to balance user experience quality with shipping speed. Comfort making pragmatic design trade-offs while maintaining a clear vision for where the experience is headed
• Excellent communication and storytelling skills, with the ability to articulate design rationale to engineering, product, and executive audiences
• Experience leading or mentoring designers, with the ability to set direction and maintain quality across a distributed design effort
• Comfort operating as the design voice in cross-functional leadership discussions, advocating for customer experience alongside technical and business considerations
• Background in SaaS, enterprise software, or multi-product platform design preferred
Background in the Association or Non-Profit space is a big bonus
#LI-MH1 #momentivesoftware
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
