The Technology and Cyber Resilience Oversight Team is a second line of defense team positioned within the Operational Resilience Organization, aligned to ensure that services and applications within the Schwab Technology Portfolio are managed withing the Company’s risk appetite from a technology risk and cyber resilience perspective. 

The Senior Manager, Technology Risk Management plays a pivotal individual contributor role for the team. They will oversee a portfolio of risks associated with the resilience of data center infrastructure and applications in partnership with several stakeholders in Schwab Technology Operations. Additionally, driving resilience requirements into existing processes and technologies, including requirements and assessment processes, will be of utmost importance as this person represents the subject matter expertise associated with technology and cyber resilience. The ideal candidate will combine deep expertise in technology, hands-on experience with a range of modern risk and resilience concepts, including data center management, recovery planning, and architectural resilience.

This is a key role in overseeing that technology risks are effectively identified and managed, Schwab’s most critical infrastructure remains resilient, to ensure our client’s trust is maintained. Success in this role will require ability to exercise influence, communicate effectively, think strategically, and work collaboratively among internal and external stakeholders across multiple functions combined with strong expertise in risk management discipline and resilience and technology controls best practices. 

What you’ll do:

• Influence other professionals across the firm at varying levels of authority, fostering a culture of continuous improvement, collaboration, and resilience capabilities.

• Serve as the primary point of contact for information related to data center operations oversight, collaborating with stakeholders in Infrastructure and operations, architecture and Site Reliability Engineering.

•  Support the oversight of the implementation, configuration, and resiliency of platform technologies lifecycle.

• Lead efforts on reporting and metrics from the various platforms in use between the different types of resilience activities to ensure the firm understands the risks while monitoring operational maturity of the data centers and infrastructure.

• Effectively communicate with senior leadership and provide status updates on significant initiatives and aggregate reporting across the program.

• Provide consultative support and collaborate with business partners and management stakeholders to identify enhancement opportunities to strengthen technology resilience processes and controls.

• Coordinate with the risk management oversight groups on the development of risk metrics to management committees.

• Develop and maintain a good working relationship with colleagues in other risk and control functions, including Technology Risk and Cybersecurity Compliance, Third Party Risk Management, Corporate Real Estate, Infrastructure & Operations, and other Corporate RiskManagement teams.

• Maintain up-to-date knowledge of the evolving threat landscape, regulatory requirements, and industry best practices for resilience.

• Execute ad-hoc projects as needed.

Required Qualifications:

• Bachelor’s degree in Information Security, Computer Science, or a related field.

• 8+ years’ experience in data center operations, infrastructure planning, third-party risk.management, information security risk management, audit, operational risk management, orsimilar role.

• Demonstrated experience managing technology and cyber resilience risks.

• Independent judgment with strong analytical and risk assessment skills.

Preferred Qualifications:

• One or more of the following certifications preferred: CISM, CISSP, CRISC, CISA, PMP.

• Strong organization skills with ability to work independently and with a team, prioritize andmanage multiple initiatives and succeed in a fast-paced, heavy workload environment.

• Strong written and verbal communication skills with a proven track record of building effectiveworking relationships with internal and external business partners and senior leaders.

• Proven leadership experience with the ability to motivate and inspire teams.

• Strong analytical and problem-solving skills, with a commitment to high-quality work.

• Experience working directly with data center, cloud migration strategy development for largefinancial services firms.