Senior Manager of Technical Project Management plays a pivotal leadership role in driving the successful execution of complex customer service delivery initiatives-from initial design through final service activation and handoff. This role leads a team of technical project managers while also directly managing high-impact projects, ensuring alignment across engineering, operations, vendors, and customers.

As a senior leader, this role serves as a primary escalation point, proactively identifies and mitigates risks, and ensures seamless cross-functional coordination. The ideal candidate combines deep technical expertise in telecom and fiber networks with strong leadership capabilities and a proven ability to deliver results in a fast-paced, highly collaborative environment.

In addition to execution, the Senior Manager mentors team members, drives process improvements, and helps define and scale best practices across the organization.

Key Responsibilities
Project Leadership

• Lead the execution of complex, high-impact customer service delivery projects across multiple regions and stakeholders.
• Oversee end-to-end project lifecycle from engineering design review through service activation and customer handoff.
• Serve as a senior escalation point for delivery challenges, resolving issues related to design conflicts, timelines, and resource constraints.
• Ensure projects are delivered on time, within scope, and aligned with customer commitments and business objectives

Engineering Oversight

• Ensure all projects comply with company engineering standards, network architecture guidelines, and customer-specific requirements.
• Partner with engineering teams to validate designs, identify gaps, and ensure technical feasibility.
• Proactively identify risks related to design, capacity, permitting, or construction and implement mitigation strategies.
• Maintain strong understanding of telecom infrastructure, including fiber networks, transport, and service delivery models.

Cross-Functional Coordination

• Drive alignment across Engineering, Sales Engineering, Network Planning, Field Operations, Construction, and external vendor partners.
• Coordinate complex technical dependencies and sequencing across multiple concurrent workstreams.
• Influence prioritization decisions by balancing customer commitments, operational constraints, and overall business impact.
• Facilitate clear and consistent communication among stakeholders, including executive-level updates when needed.

People Leadership & Development

• Lead, mentor, and develop a team of Technical Project Managers, fostering a high-performance and accountable culture.
• Provide coaching on project execution, stakeholder management, and technical problem-solving.
• Support career development and succession planning within the team.
• Promote collaboration, knowledge sharing, and continuous learning.

Process Improvement & Strategy

• Identify opportunities to improve project delivery processes, tools, and methodologies.
• Standardize best practices across the organization to increase efficiency, scalability, and quality.
• Leverage data and metrics to drive decision-making and continuous improvement.
• Partner with leadership to shape long-term strategy for customer service delivery and project management excellence.

Qualifications
Required

• Bachelor's degree in Engineering, Telecommunications, Information Technology, or related field (or equivalent experience).
• Eight to twelve (8-12) years of experience in technical project management within telecom, fiber networks, or related infrastructure environments.
• Minimum of three (3) years of people management or team leadership experience.
• Strong knowledge of fiber network architecture, service delivery processes, and telecom infrastructure.
• Proven ability to lead complex, cross-functional projects with multiple dependencies.
• Experience managing escalations and resolving high-impact delivery issues.
• Excellent communication, stakeholder management, and leadership skills.

Preferred

• PMP, PgMP, or similar project management certification.
• Experience in customer-facing service delivery organizations.
• Familiarity with construction, permitting, and outside plant (OSP) processes.
• Experience working with vendor management and third-party partners.

Estimated base salary range: $106,500 - $163,900 USD/annually.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave