Work Schedule

Environmental Conditions

Job Description

DESCRIPTION:

The Senior Manager of Supply Chain Solutions is responsible for ensuring that digital tools created by the Supply Chain Solutions team are successfully installed, configured, and adopted across the BioProduction Group. This role coordinates tool training, user enablement, and ongoing engagement activities to ensure employees can effectively use the available applications within their day-to-day supply chain responsibilities.

The role is also responsible for monitoring tool usage across divisions, promoting balanced adoption, and developing metrics that measure engagement, application utilization, training effectiveness, and business value. The Senior Manager will work closely with functional supply chain teams, business leaders, and application owners to identify adoption gaps and improve the overall user experience.

Secondary responsibilities include supporting application development, enhancements, testing, troubleshooting, and ongoing application support where needed by the Supply Chain Solutions team.

Location:

This is an onsite position that can be hired into our locations in Waltham MA, Plainville, MA, Grand Islnad, NY, Carlsbad, CA, Highland Heights, KY, or Millesburg, PA. Residency within commuting distance of any of these sites is required. No relocation assistance provided.

HOW YOU WILL MAKE AN IMPACT

• As a key member of the BioProduction Supply Chain Team, you will ensure that Supply Chain Solutions tools are properly installed, configured, and available to users across the organization.
• You will lead the development and delivery of training programs, user guides, workshops, office hours, and other enablement activities that help employees confidently and effectively use the tools.
• You will partner with application owners, and functional teams to coordinate tool installations, system access, user readiness, and technical requirements.
• You will monitor tool usage across business units and divisions to ensure applications are being used consistently and that adoption is balanced across the organization.
• You will identify divisions, functions, applications, or user groups with low engagement and develop targeted training, communication, and support plans to improve adoption.
• You will establish and maintain key performance indicators for application usage, active users, training completion, user engagement, adoption, data quality, user satisfaction, and demonstrated business value.
• You will develop dashboards and recurring reports that provide leadership with visibility into tool performance, utilization trends, adoption gaps, and opportunities for improvement.
• You will work with functional supply chain owners and business leaders to understand user needs, gather feedback, and identify opportunities to improve tools, training materials, and support processes.
• You will promote continued engagement after initial training through refresher sessions, user communities, office hours, communications, and other ongoing enablement activities.
• You will coordinate application release communications and training activities so users understand new features, enhancements, process changes, and expected benefits.
• You will define and promote consistent standards and best practices for tool installation, training, adoption measurement, user engagement, and ongoing support across the BioProduction Group.
• You will support application development, configuration, testing, enhancement, troubleshooting, and maintenance activities based on team priorities and business needs.

REQUIREMENTS:
• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in supply chain operations or related field
• Preferred Fields of Study: Supply Chain Management, Business Administration, Engineering, or related field

• Experience with SQL, or Python is required
• Advanced supply chain certifications are a plus
• Demonstrated expertise in ERP systems (SAP preferred) and advanced planning tools
• Strong project management skills with track record of successful implementation
• Advanced Microsoft Office skills, particularly Excel and PowerPoint
• Experience with continuous improvement methodologies (Lean, Six Sigma)
• Demonstrated ability to guide cross-functional initiatives
• Strong analytical and problem-solving capabilities
• Clear written and verbal communication skills
• Ability to build consensus and align stakeholders
• Experience in KPI development, tracking, and dashboard creation
• Knowledge of inventory management and supply chain optimization techniques
• Experience working in dynamic, global environment
• Willingness to travel up to 10% as needed
• Ability to work flexible hours occasionally to support global operations

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards