Supply Chain & NPI Planning

• Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs. 

• Own forecasting processesincludingdemand planning, customer commits, scenario modeling, and executive forecast alignment. 

• Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments. 

• Lead New Product Introduction (NPI) planning including material readiness,buildplanning, ramp execution, and transition to mass production. 

• Partner cross-functionallywith Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives. 

• Develop scalable planning processes, KPI reporting, and continuous improvement initiativesleveraginganalytics and automation. 

Customer Operations 

• Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.  

• Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.  

• Coordinate operational execution for customer launches, datacenter deployments, and engineering changes.  

• Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.  

• Drive customer business reviews and cross-functional governance across internal and external partners.  

Leadership 

• Lead and develop a high-performing supply chain and customer operations team.  

• Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.  

• Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards. 

• Champion operational excellence, process standardization, and continuous improvement initiatives. 

What You Bring

• Bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or relatedfield. 

• 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries. 

• Experience supporting NPI programs, high-volume operations, and hyperscale customers. 

• Strong analytical, forecasting, inventory management, and operational planning capabilities. 

• Proven ability to manage complexity and collaborate across global cross-functional teams. 

Preferred 

• Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.  

• Knowledge of ERP/MRP systems such as SAP.  

• APICS/CPIM/CSCP certification preferred.  

• Advancedproficiencyin Excel, Tableau, Power BI, or SQL.

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be around $138,375 to $202,950. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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