Position Title: Senior Manager, Strategic Operations, Health EquityReports to: Associate Vice President, Strategic Operations, Health Equity Department: Health EquityPosition Overview: The Senior Manager, Strategic Operations, Health Equity serves as the operational backbone of the Health Equity department, leading the systems, processes, and portfolio management functions that enable effective execution across a growing portfolio of initiatives. Reporting to the Associate Vice President, Strategy & Operations, Health Equity, this role is responsible for strengthening departmental operations, project management, cross-functional coordination, performance tracking, and organizational infrastructure. The Senior Manager also represents Health Equity on the Community Impact Project Management Office, helping advance enterprise-wide strategic initiatives, executive reporting, and cross-department collaboration.
Primary ResponsibilitiesStrategic Operations & Portfolio Management [40%]:- Lead the operational execution of the Health Equity portfolio by developing, implementing, and continuously improving systems, processes, and project management practices that strengthen departmental performance and execution.
- Develop and maintain departmental workplans, portfolio management tools, implementation roadmaps, and project management frameworks to ensure initiatives remain aligned with strategic priorities and organizational goals.
- Establish and maintain dashboards tracking project milestones, deliverables, key performance indicators (KPIs), implementation progress, risks, dependencies, and resource needs across the Health Equity portfolio.
- Facilitate quarterly portfolio reviews, implementation planning sessions, and project status meetings to support strategic decision-making, continuous improvement, and accountability.
- Monitor implementation progress across multiple initiatives, proactively identifying operational risks, capacity constraints, and opportunities for improvement, while escalating issues requiring leadership attention.
Department Operations & Organizational Infrastructure [25%]:- Design, implement, and continuously improve departmental operating procedures, standard operating procedures (SOPs), templates, toolkits, playbooks, and knowledge management resources that support consistent execution across the Health Equity team.
- Develop and maintain departmental planning calendars, reporting cadences, and operational workflows to ensure timely execution of key deliverables, grant milestones, reporting requirements, and strategic priorities.
- Support the development of organizational systems and operational infrastructure that improve collaboration, communication, efficiency, and scalability as the Health Equity portfolio continues to grow.
- Identify opportunities to streamline workflows, reduce administrative burden, and strengthen operational effectiveness through process improvement and systems optimization.
Cross-Functional Coordination & Executive Support [10%]:- Serve as the primary operational liaison between the Health Equity team and key internal partners, including Finance, Resource Development, Marketing & Communications, Government Relations & Advocacy, Operations, and other departments.
- Coordinate cross-functional planning, implementation, and communication efforts to ensure alignment across strategic initiatives, funding opportunities, reporting requirements, and organizational priorities.
- Prepare executive dashboards, presentations, briefing materials, status reports, and other decision-support tools for senior leadership and executive stakeholders.
- Coordinate departmental planning meetings, retreats, leadership work sessions, and follow-up activities to ensure timely implementation of decisions and action items.
Funding Operations & Strategic Initiatives [10%]:- Support the operational coordination of strategic funding opportunities by maintaining proposal development timelines, coordinating internal review processes, and facilitating collaboration across program, finance, communications, and Resource Development teams.
- Maintain centralized systems to track grant proposals, reporting deadlines, stewardship activities, funder deliverables, and key milestones across the Health Equity portfolio.
- Support implementation planning and operational coordination for strategic initiatives, ensuring projects remain on schedule and aligned with organizational priorities.
Community Impact Project Management Office (PMO) [15%]- Represent the Health Equity department on the Community Impact Project Management Office (PMO), contributing to enterprise-wide strategic planning, implementation oversight, and cross-department collaboration.
- Lead assigned PMO workstreams, including advancing cross-cutting Community Impact strategy and supporting implementation of Community Impact Planning Process (CIPP) Board priorities.
- Develop and maintain implementation plans, executive dashboards, decision logs, and project tracking tools supporting Community Impact leadership.
- Coordinate follow-up on enterprise-wide strategic initiatives, ensuring accountability for action items, milestones, and implementation commitments across Community Impact teams.
- Partner with PMO colleagues to strengthen organizational planning processes, portfolio governance, performance reporting, and systems integration across Community Impact.
Skills, Knowledge, and Experience:- Bachelor's degree in public administration, public health, business administration, nonprofit management, organizational leadership, healthcare administration, or a related field required with a minimum of 4 years of experience. Master's degree preferred.
- Minimum of 4 years of progressively responsible experience in strategy, operations, project management, organizational effectiveness, healthcare, public health, nonprofit management, or a related field.
- Demonstrated experience leading complex, cross-functional projects and strategic initiatives from planning through implementation, while managing multiple priorities in a fast-paced environment.
- Experience developing and implementing operational systems, project management frameworks, standard operating procedures, and organizational processes that improve efficiency, accountability, and execution.
- Strong project and portfolio management skills, with demonstrated ability to manage multiple concurrent initiatives, establish priorities, monitor implementation progress, identify risks, and drive projects to successful completion.
- Experience coordinating cross-functional teams and building collaborative relationships across diverse stakeholders, including program staff, finance, communications, development, government relations, executive leadership, and external partners.
- Demonstrated ability to analyze complex information, identify operational challenges, develop practical solutions, and recommend process improvements that strengthen organizational effectiveness.
- Experience developing executive presentations, dashboards, reports, briefing materials, and other decision-support tools for senior leadership.
- Excellent written, verbal, and interpersonal communication skills, with the ability to communicate effectively across all levels of an organization and facilitate productive meetings and collaborative planning processes.
- Strong organizational, analytical, and problem-solving skills, with exceptional attention to detail and the ability to manage competing priorities while meeting deadlines.
- Knowledge of health equity principles, social determinants of health, and community-based health and human services systems; familiarity with New York City's healthcare and social services landscape preferred.
- Experience supporting strategic planning, organizational development, performance management, monitoring and evaluation, grant implementation, or continuous quality improvement initiatives preferred.
- Demonstrated proficiency with Microsoft Office Suite, particularly Excel and PowerPoint; experience using project management platforms (e.g., Asana, Monday.com, Smartsheet, Airtable, Microsoft Planner, or similar), dashboarding tools, and collaboration platforms preferred.
- Ability to exercise sound judgment, maintain confidentiality, and work independently while effectively managing multiple stakeholders and competing priorities.
Key Competencies:- Network-Orientated - Connects operational work to broader organizational goals and identifies opportunities to strengthen systems, processes, and performance.
- Program Development and Implementation - Effectively manages multiple complex initiatives, prioritizes competing demands, monitors implementation, and drives projects to successful completion.
- Cross-Functional Collaboration & Relationship Management - Builds trusted partnerships, influences without direct authority, and effectively coordinates work across diverse internal and external stakeholders.
- Strong Analytical and Data Skills - Analyzes complex information, identifies risks and opportunities, develops practical solutions, and supports data-informed decision-making.
- Effective and Engaging Communicator - Communicates clearly and effectively through written, verbal, facilitation, and presentation skills with staff, leadership, and external partners.
Additional Information:- UWNYC is presently on a Hybrid/In-Person work schedule.
How To Apply: Please apply on our United Way of New York City career page.
