ServiceNow

Senior Manager, Software Engineering Management - AI Experience Framework

ServiceNow • $171K — $300K *
San Diego, CA 92154In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of relevant technology experience, particularly with JavaScript and Java or similar OO languages (C++, C#, Go acceptable).
  • 5+ years of experience managing software engineering teams and mentoring engineers.
  • Advanced proficiency with modern UI frameworks such as Angular, React, Vue, or Lit.
  • Experience integrating AI into development processes and decision-making.
  • Knowledge of server-side rendering/hydration and Node.js best practices.
  • Ability to manage multiple projects with significant technical risk and deliver results on time.
  • Experience with open source tools and agile development environments.

Responsibilities

  • Lead a team of full-stack software engineers developing the AI Experience Framework (AIUX).
  • Manage product development activities and roadmap across the AIUX framework.
  • Collaborate with cross-functional teams to design and deliver high-quality AI experiences.
  • Oversee daily activities of the development team, ensuring timely planning and delivery.
  • Solve complex challenges related to AI integration, performance, and cross-team architecture.
  • Guide architectural decisions affecting framework-level APIs and components.
  • Act as an escalation point for critical production issues across the organization.

Benefits

  • Comprehensive health plans including flexible spending accounts.
  • 401(k) plan with company match to support retirement savings.
  • Employee stock purchase plan (ESPP) for wealth building opportunities.
  • Flexible time away plan allowing for personal time and work-life balance.
  • Family leave programs to support employees during major life events.
Full Job Description
Job Description

What you get to do in this role:

Lead a team of full-stack software engineers responsible for the AI Experience Framework (AIUX) - the platform that powers ServiceNow's AI-first user interfaces. The team builds and supports modular, reusable conversational experiences using modern Lit-based web components, serving as the technical foundation for conversation-first applications.

Partner with product/App BU teams, core platform teams, and the many other UX component teams building on top of the framework.
  • Manage product development activities across the AIUX framework roadmap
  • Work with product management, design, support, and other dev teams to create high-quality, AI-first experiences
  • Manage daily activities of the development team, including planning and delivery
  • Solve difficult and often ambiguous problems spanning AI integration, performance at scale, and multi-team architecture
  • Guide architecture decisions across the request path - proxy, version-aware routing, server-rendered component runtime - in partnership with senior ICs
  • Set technical direction for framework-level APIs (context propagation, layout composition, state management) consumed by every downstream component team
  • Represent AIUX Framework in cross-org architecture and roadmap discussions, and act as an escalation point for the hardest production issues
  • Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team


Qualifications

To be successful in this role you have:
  • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry)
  • 10+ years of experience with technologies relevant to ServiceNow and advanced coding skills with high-quality results, including deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go acceptable)
  • 5+ years of experience managing core software engineering teams
  • Experience coaching and growing engineers at various levels
  • Experience leading team members who require little oversight in completing assigned work
  • Experience providing direction, delegating assignments, and supporting a team to accomplish tasks
  • Advanced experience with modern UI frameworks (Angular, React, Vue, or Lit) and a passion for JavaScript/the Web as a platform, reusability, and componentization
  • Experience with open source tools and agile development environments
  • Working knowledge of server-side rendering/hydration and systems-level Node.js concerns (process/worker isolation, HTTP/1.1 and HTTP/2 semantics, reverse proxying) - enough to guide and evaluate technical decisions made by the team
  • Ability to understand broad concepts and use those concepts to develop solutions for problems spanning AI integration, performance, and multi-team coordination
  • Experience completing projects based on company priorities, context, risks, and desired outcomes
  • Ability to understand and implement best practices and coding standards for role-specific requirements (programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
  • Track record managing multiple projects with material technical risk across teams and processes
  • Exposure to multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture

Preferred - AIUX Framework specific:
  • Experience with build systems that emit multiple targets from one component source (server bundles vs. code-split browser bundles)
  • Familiarity operating services in Kubernetes and building/maintaining observability tooling (Grafana, Prometheus) for production systems
  • Experience managing teams that build framework-level abstractions (component base classes, context/DI systems, event contracts) consumed by many other engineering teams

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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