Full Job Description
1st Shift, Monday - Friday, 7:00am - 4:00pm
At GXO Logistics, we believe that our success depends on our ability to provide extraordinary support and solutions for our customers. As the Senior Programs Manager you will manage the customer experience and establish a strategic direction and plan for customer account growth. If you're looking for an exciting opportunity with a global company that's clearly going places, join us at GXO.
What you'll do on a typical day:
• Provide daily supervision of warehouse associates to ensure the safe, clean and efficient operation of the warehouse
• Maintain work schedules and work assignments
• Ensure time and attendance is properly maintained, monitored and approved in a timely manner
• Handle all equipment for efficient utilization, and coordinate all equipment maintenance needs
• Hire, train, develop and appraise staff effectively; take corrective action as necessary in a timely manner and in accordance with company policies
• Provide direction, development and leadership for managers and supervisors
• Establish and meet site objectives in the areas of financial performance, safety, quality and customer service while maintaining compliance with all applicable internal and external policies
• Train, maintain and model the 7S Workplace Organization standard
• Ensure all safety procedures and policies are followed
• Partner with staff to manage and always maintain appropriate stock
What you need to succeed at GXO:
At a minimum, you'll need:
• 5 years of managerial/supervisory experience
• Experience with Microsoft Office (Word, Excel and Outlook) and computerized scanner equipment
• Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
It'd be great if you also have:
• Bachelor's or master's degree
• Experience in supply chain management in a distribution environment
• 3 years of leadership experience in Third-party Logistics (3PL)
• Lean, Six Sigma, Continuous Improvement and Warehouse Management Systems (WMS) knowledge and experience
• Experience in an AS9100 or ISO environment
• Proven successful employee engagement and retention strategies with the ability to inspire and motivate the workforce
• Working knowledge of financial accounting, including developing and/or managing a P&L
• Solid problem-solving techniques and statistical analysis skills
• Strong skills monitoring and enforcing safety measures and policies for internal team members and external vendors, including coaching to ensure a safe work environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
