CVS Media Exchange is hiring aSenior Manager, Sales Operations & Analytics. This role sits within the CMX Sales org and reports to the Lead Director, Sales Strategy & Operations.
CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutionsleverageCVSs in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service;these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
Role summary
TheSenior Manager, Sales Operations & Analyticsis responsible fordriving the operational effectiveness, rigor, and performance visibility of the sales organization. This role oversees core sales processes including forecasting, pipeline management, reporting, and planning to ensure consistent execution against revenue targets.
Working closely with Sales leadership and cross-functional partners, this individual deliversaccurateinsights, standardized processes, and scalable infrastructure that improve forecast accuracy,optimizesales productivity, and enable data-driven decision-making. The role requires a strong balance of analyticalexpertise, operational discipline, and stakeholder partnership to support day-to-day sales execution and long-term performance improvement.
This role partners closely with Sales, Product, Marketing, Partnerships, Sales Enablement,Business Systems,and Revenue Operations to ensure the sales organization is equipped with thetools, processes, and insights needed to achieve revenue targets.This individual balancesstrategic thinking with operational execution,translating data and market insights into actionable plans, scalable processes, and clear performance visibility.
Role responsibilities include but not limited to:
Sales Operationsexecution &processmanagement
- Own and manage core sales operations processes, including pipeline management, opportunity tracking, and forecasting cadence (weekly, monthly, quarterly, annual)
- Establish and enforce standardized sales processes, definitions, and workflows to ensure consistency and data integrity across the sales organization
- Partner with Revenue Operations and Business Systems tooptimizeCRM (Salesforce) processes, reporting structures, and system adoption
- Monitor pipeline health, including stage progression, conversion rates, and deal velocity, to ensureaccuratevisibility into business performance
- Support sales goal setting and quota allocation processes, ensuring alignment to revenue targets and organizational priorities
- Identifyprocess gaps and inefficiencies, driving continuous improvement initiatives to increase scalability and seller productivity
Forecasting,reporting &performanceinsights
- Lead the sales forecasting process, ensuring accuracy, consistency, and transparency through disciplined pipeline inspection and risk assessment
- Develop andmaintainstandardized reporting and dashboards that provide visibility into pipeline, bookings, revenue, and key performance metrics
- Conduct regular analysis of sales performance against targets,identifyingtrends, risks, and opportunities across teams, categories, and products
- Partner with Finance and Revenue Operations to align pipeline reporting with bookings, billed revenue, and incentive compensation (SIP) calculations
- Support monthly, quarterly, and annual business reviews by delivering clear, actionable performance insights and executive-ready reporting
- Translate data into practical recommendations that improve forecast predictability, pipeline conversion, and overall sales efficiency
Salesplanningsupport
- Support annual and in-year sales planning processes, including bottoms-up modeling, capacity planning, and performance tracking
- Partner with Sales leadership toidentifygaps to target and develop action plans to improve performance
- Collaborate with Sales Enablement to reinforce process adoption, reporting usage, and sales best practices
- Provide ongoing operational support to the Sales organization, ensuring teams have the tools, data, and insights needed to execute effectively
Cross-functionalpartnership &operationalalignment
- Serve as a key partner to Sales, Finance, Revenue Operations, and Sales Enablement to ensure alignment across forecasting, reporting, and planning processes
- Ensure consistent data definitions and reporting methodologies across teams to enablea single sourceof truth for performance tracking
- Proactively surface risks, inconsistencies, or data gaps, driving resolution and accountability across stakeholders
Location:
This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 2 days a week (Tuesday - Wednesday):
Required Qualifications:
