Senior Manager, Risk Operations

As Senior Manager, Risk Operations, your mission will be to implement best in class risk management across our platform and products from the ground up. You will lead a high performing team, drive the strategy around how Shakepay should manage risk and are excited to help architect Shakepay's risk infrastructure. You are excellent at both managing day-to-day risk operations and high level risk strategy.You have a keen interest in our customer experience, balancing risk mitigation and user experience. You work closely with design and engineering to scale fraud prevention at Shakepay.
You will

• Lead the team responsible for protecting Shakepay's platform and customers from fraud, abuse, and financial risk while enabling scalable growth and best-in-class customer experience.
• Own workload management within fraud operations, team capacity and roadmap planning
• Partner closely with data science to develop scalable detection systems, experimentation frameworks, and risk decisioning strategies.
• Be an enabler of growth by implementing an effective risk management strategy that balances customer friction with fraud detection and operational complexity.
• Partner closely with our product teams to ensure fraud and risk controls are a key consideration for all product launches.
• Drive the risk management technology strategy by partnering with engineering and design to create a detection framework that mitigates losses and protects our user base.
• Build cohesive and comprehensive fraud insight reporting to drive operational efficiencies, rule optimizations and business communications.
• Develop and implement risk management policies and procedures that simplify cross-functional operations.
• Scale fraud operations by breaking down silos across all current and future financial services products while maintaining close collaboration with our operations, customer support and compliance teams.
• Champion improvements to the user experience around fraud and security controls in the customer journey.
• Oversee the management of vendor relationships, ensuring cost-effective sourcing and quality of service.
• Create accountability within your team, lead by example and create a strong performance-oriented culture.

Must have

• 5+ years of full-time experience in risk management at a fintech company.
• Experience with industry fraud prevention tools and technology.
• Experience building scalable, technology-enabled risk operations in a high-growth environment.
• Strong intuition for balancing automation, controls, and customer experience.
• Strong ability to build and maintain relationships with vendors and key stakeholders at all levels across the organization.
• Capable leader with a passion for developing high performance teams.
• Strong collaboration skills with technical teams (engineering, data & product).
• Track record of facilitating a data-driven culture.
• You thrive in a fast-paced environment.

Nice to have

• Quantitative background in data, statistics, mathematics, or related disciplines.
• Experience with machine learning, especially in a risk management function.
• Previous experience in consumer banking.

Perks and benefits

• Be an owner - Every employee has stock options as part of their total compensation
• Reach your goals - Yearly salary assessments
• Health & wellness : Access to comprehensive health and dental coverage, including health and wellness spending accounts.
• Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• Have fun together: quarterly team-specific or company-wide offsite to connect with each other

The base salary range for this position is $160k-220k CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for equity, pay increases based on performance, benefits including health and dental care, and paid time off.

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the "right" experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We're firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

We use technology, including artificial intelligence (AI), to support certain parts of our hiring process. This can include tools that assist with scheduling, application review, candidate communications, and generating interview notes, guides, or summaries so our team can stay focused on the conversation. All hiring decisions are made by our hiring team.