About the Role:

Join our Revenue Operations team as the business partner to our growing Customer Success organization. You'll own the end-to-end B2B2C enrollment funnel-from eligibility through outreach to member enrollment-building the data, metrics, and operating cadence that drive measurable growth.

This is a senior, outcomes-focused role. Success means turning complex data into clear recommendations, moving work from analysis to action, and driving cross-functional alignment to deliver results.
What You'll Own:

• Own enrollment funnel reporting across eligibility, outreach, and member conversion.
• Build and maintain a unified data model linking B2B customer activity to B2C member outcomes, standardizing funnel stages, metrics, and attribution.
• Identify and resolve data gaps, system disconnects, and process inefficiencies limiting enrollment visibility.
• Develop dashboards and insights that help CSMs and leaders improve funnel health, outreach performance, and conversion.
• Lead stakeholder reviews with clear recommendations, decisions, owners, and next steps.
• Partner with field teams to build practical analytics that incorporate frontline insights and drive adoption.
• Collaborate across Operations, CSM, Marketing, and Engineering to improve data quality, integrations, and reporting.
• Establish operating rhythms to track funnel performance, drive accountability, and enable continuous improvement.
• Lead Customer Success annual planning, including capacity, territories, quotas, incentives, roadmaps, and targeting.

About You:

You have built or optimized multi-stage funnels across systems and teams, bringing structure to ambiguous, fragmented data through strong data modeling, systems thinking, and stakeholder influence.

• You ship. A strong bias toward action; you move work from analysis to decision to completion on time with clear milestones, flagging timeline changes before they impact stakeholders.
• You lead with the "so what." You distill complexity into a clear takeaway, business impact, and recommended action-enabling decisions rather than further exploration-and resist unnecessary metric complexity.
• You prioritize ruthlessly. You scope tightly, focus on the highest-impact work, and decline or defer lower-value requests rather than spreading effort thin.
• You create clarity for others. You drive discussions to decisions, owners, and next steps, bring proposed paths forward rather than escalating ambiguity, and own business outcomes end-to-end.
• You build with the field, not just for it. You incorporate frontline intelligence so the people who use your models trust and adopt them.

What You Bring:

• 7+ years in Revenue Operations, Growth Operations, or Analytics within complex, multi-system environments.
• Experience building and optimizing end-to-end funnels (B2B2C, marketplace, healthcare, or lifecycle marketing preferred).
• Proven ability to deliver decision-ready analyses on time and translate complex data into clear recommendations for executive audiences.
• Strong judgment in balancing analytical rigor with speed, defining scope, and knowing when insights are actionable.
• Demonstrated success driving cross-functional alignment and influencing stakeholders independently.
• Strong analytical skills (Excel, BI tools; SQL a plus) with expertise in funnel metrics, conversion analysis, and operating models.
• Experience partnering with Customer Success, Sales, or Growth teams to drive behavior change and improve business outcomes.
• Experience with healthcare data, eligibility files, or similar data ingestion workflows preferred.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Employee stock purchasing plan (ESPP)
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.

Below is a summary of salary ranges, by geographic zone, for this role*. These ranges represent a good faith estimate of the minimum and maximum base salary for the position in that zone at the time of posting. Please refer to this resource for detail on zone designations.

Zone 1: $156,400 - $195,500

Zone 2: $149,600 - $187,000

Zone 3: $136,000 - $170,000

Please note that zones may be updated as market data changes but we will honor the range applicable to your zone (which is determined by your location) as of your application date.

*The actual offer, including the compensation package, will be within the posted range for the relevant zone and will be determined based on multiple factors, such as the candidate's skills and experience, and other business considerations such as internal equity.