Scotiabank

Senior Manager, Retail Virtual Advice Delivery - Mississauga, ON

Scotiabank$90K — $120K *
US-AnywhereRemote in Mississauga, ON
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a sales management role, preferably in financial services or retail banking.
  • Expertise in virtual sales techniques and overcoming challenges.
  • Comprehensive understanding of retail and small business banking products and services.
  • Knowledge of sales management strategies and execution of Branch Management Disciplines.
  • Familiarity with compliance regulations, including AML, FATCA, and KYC requirements.
  • Proficiency in system tools relevant to retail banking performance management.

Responsibilities

  • Lead and support a team of Virtual Financial Advisors in achieving sales goals and customer satisfaction.
  • Drive a customer-focused culture to enhance client relationships and overall experience.
  • Analyze team performance data to identify improvement opportunities and implement action plans.
  • Recommend market opportunities to maximize sales for the virtual advice teams.
  • Mitigate risk by ensuring adherence to the Bank's policies and compliance standards.
  • Foster a high-performance environment through team development and inclusive practices.
  • Oversee ongoing training and ensure regulatory compliance for advisors regarding current products.

Benefits

  • Inclusive work environment that promotes diversity and belonging.
  • Comprehensive training and development opportunities.
  • Support for employee well-being and work-life balance.
  • Strong emphasis on community involvement and social responsibility.
Full Job Description
Requisition ID: 268616

Senior Manager, Retail Virtual Advice Delivery - Mississauga, ON

Location: Please note this is an in-office position, located at 4715 Tahoe Blvd, Mississauga, ON.

The Sr, Manager, Retail Virtual Advice Delivery will provide direction, support and coaching to a team of Virtual Financial Advisors to support the overall success of the Virtual Advice delivery in a manner that is aligned to the overall Canadian Banking Strategy while developing a customer-focused sales culture.

This includes meeting team and individual financial objectives through strong sales, profitable growth and retention of the assigned retail portfolio and a primary responsibility for embedding and sustaining sales activities such as the Branch Management Disciplines and Service Basics such as the Customer Experience Model. This will be achieved by remotely selling customized financial solutions using a financial planning approach to meet customer needs and business objectives.

Is this role right for you? In this role, you will:

  • Lead a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Lead and develop a virtual sales team in their responsibilities of remotely building and maintaining long term relationships with a portfolio of assigned customers; support the Virtual Advice team on best practices in customer outreach and engaging/deepening with customer book remotely to drive sales and meet performance targets
  • Assess team sales and performance results and recommend course of action to enhance team performance.
  • Identify and recommend customer book and market opportunities to drive sales results for the virtual advice teams
  • Manage and minimize the Bank's exposure to risk; oversee the implementation of the Bank's policies, practices, procedures and specific pilot related activities; understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.
  • Escalating trends, issues, opportunities to appropriate Business Line Partner as appropriate with supporting recommendations
  • Ensuring all regulatory compliance and ongoing product knowledge and training for advisors are up to date in order to adhere to periodic acknowledgement of completion.
  • Assisting with the development and refinement of the virtual advice model to generate incremental business, client and Advisor value


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Expert knowledge in virtual sales challenges and best practices
  • Expert knowledge of sales management activities and techniques, including execution of the Branch Management Disciplines.
  • Thorough knowledge of marketplace in which branches operate.
  • Thorough knowledge of Retail and Small Business products and services, including a working knowledge of systems, routines and operating procedures.
  • Thorough knowledge of interviewing, solicitation and telemarketing techniques.
  • Thorough knowledge of negotiating techniques.
  • Thorough knowledge of Branch systems (e.g. Intralink, Sales Builder, Regional Information System (RIS), Worklist, etc.);
  • Thorough knowledge of credit risk/adjudication policies and processes.
  • Thorough knowledge of people and performance management techniques.
  • Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, FATCA, Know Your Customer requirements, CDIC and Occupational Health & Safety
  • Thorough knowledge of Mutual Funds Compliance Officer responsibilities, processes and guidelines.


Location(s): Canada : Ontario : Mississauga

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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