MGM Resorts International

Senior Manager Responsible Gaming

MGM Resorts International$100K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, education, or related field.
  • 4+ years of experience in corporate training or related functions.
  • Proficiency with MS PowerPoint, Photoshop, and MS Word.
  • Ability to obtain gaming licensing in various jurisdictions.
  • Preferred: Master's Degree in Business, education, or related field.
  • Preferred: 5+ years in management or leadership roles in related functions.
  • Preferred: Familiarity with gaming laws and regulations.

Responsibilities

  • Lead evaluations of training and messaging to enhance awareness initiatives.
  • Design and deliver engaging training sessions for employees.
  • Develop and update digital training materials and job aids.
  • Assess training effectiveness and prepare reports for refinement.
  • Stay current with industry best practices and propose content updates.
  • Conduct mystery shops to track employee compliance and gather feedback.
  • Drive tailored awareness initiatives for different employee and guest segments.

Benefits

  • Wellness incentive programs for physical and mental health.
  • Company discounts on hotels, food, and entertainment.
  • Free parking for employees.
  • Health and income protection benefits for eligible employees.
  • Professional development and volunteer opportunities.
Full Job Description
Las Vegas, Nevada

THE JOB:

The Senior Manager Responsible Gaming is accountable for the execution, consistency, and continuous advancement of MGM Resorts International's responsible gaming education, awareness, and GameSense initiatives. This role leads the development, delivery, evaluation and ongoing refinement of training, content, surveys, and program materials, exercising independent judgment to prioritize work, identify opportunities for improvement, and drive alignment across properties and functions. The Sr Manager operates with a high degree of autonomy and initiative.

The candidate partners with internal teams to translate corporate responsible gaming strategy into enterprise-wide, scalable and effective education and awareness execution for employees and guests. This role drives the continued evolution of the company's responsible gaming education and awareness efforts, shaping how responsible gaming training and awareness are delivered across the organization, with scope centered on execution rather than regulatory interpretation, formal audit ownership, or directing corporate responsible gaming strategy.

THE DAY-TO-DAY:
  • Lead and execute walkthroughs and evaluations of training, messaging, and supporting technology, exercising judgment to prioritize and advance education and awareness initiatives.
  • Design and deliver responsible gaming and GameSense training sessions, workshops, and seminars for employees at all levels, translating policy and principles into clear, relatable, and practical guidance.
  • Own and evolve training materials, tools, job aids, tutorials, and instructional media across digital platforms, incorporating brand standards and tone to support clarity, engagement, and consistent understanding.
  • Assess and drive improvements to training effectiveness using assessments, feedback, and prepare routine and ad hoc reports to support ongoing refinement.
  • Maintain awareness of industry best practices and regulatory developments related to responsible gaming education and awareness and recommend updates to content, materials, or delivery approaches as appropriate.
  • Execute mystery shop activity to track employee application and lead cross-functional coordination with Information Technology and Database Marketing to implement guest awareness surveys.
  • Drive targeted awareness initiatives for employees and defined guest populations across geographic markets, adapting messaging and delivery to align with approved program objectives.
  • Serve as a representative for MGM Resorts at industry events, conferences, and property or community activities related to responsible gaming and problem gambling.
  • Act as a liaison with internal and external stakeholders, ensuring clear, consistent communication related to responsible gaming education and awareness initiatives.
  • Advance and mature education and awareness efforts through continuous refinement of content, delivery methods, and engagement approaches to meet evolving industry and regulatory needs.


THE IDEAL CANDIDATE:
  • Has a Bachelor's Degree in Business, learning & development, education, finance, or related field.
  • Have 4+ Years of prior relevant experience
    Corporate training, responsible gaming, marketing, consulting, or other related functions.
  • Proficiency with MS PowerPoint, Photoshop, Adobe, MS Word, and related programs.
  • Ability to obtain gaming licensing in various regional jurisdictions, as necessary.
  • Has a Master's Degree in Business, education, organizational development, public policy, or related field - Preferred.
  • Have 5+ Years of prior relevant experience in Management or leadership role within compliance, corporate training, responsible gaming, marketing, consulting, or related functions - Preferred.
  • Familiarity with associated laws/regulations related to the gaming industry and responsible gaming - Preferred.


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free parking on and off shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11659

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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