Carvana

Senior Manager, Registration Strategy

Carvana • $110K — $130K *
Tempe, AZ 85281In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in operations, strategy, or regulatory/compliance leadership
  • Proven ability to manage and lead established teams through change
  • Eager learner with a pragmatic, big-picture mindset
  • Genuine passion for compliance, operations, and customer experience
  • Strong analytical skills with a data-oriented approach
  • Fluency in AI tools as part of daily work
  • Excellent communication skills for senior leadership and cross-functional representation

Responsibilities

  • Lead, coach, and develop a team of regulatory operations analysts
  • Redefine analyst roles within an AI-enabled organization
  • Design operating models that prioritize compliance and operational efficiency
  • Challenge existing assumptions and validate insights with data
  • Leverage AI to investigate problems and gain deeper insights
  • Prioritize and size regulatory and operational challenges for leadership
  • Act as the primary liaison for Registration with other departments
  • Communicate data-backed recommendations effectively to senior leadership
  • Ensure performance meets compliance-critical metrics

Benefits

  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Unique perks like student loan support and vehicle discounts
  • Wellness program for physical and mental health
  • Opportunities for skill expansion and knowledge sharing
  • Internal promotion culture with rapid career development
  • Position in a fast-growing company
Full Job Description
About the team and position

Carvana's Registration team makes sure every customer's vehicle is registered accurately, on time, and in full compliance with the rules of all fifty states. As we scale toward selling millions of cars annually, registration excellence sits at the intersection of three things we care deeply about: regulatory compliance, operational efficiency, and a great customer experience.

We are seeking a Senior Manager to lead our Regulatory Operations Support (ROS) team, while contributing to regulatory & operational strategy at the leadership level. This is a dual-mandate role: you will be a people leader guiding a knowledgeable, long-tenured team through a period of meaningful evolution, and you will grow into a strategic voice shaping how Carvana adapts its operations to an ever-changing regulatory landscape.

The team you'll lead is being redefined in exciting ways: AI is transforming what the analyst role can be, new tooling is reorganizing how the work gets done, and our reporting is evolving toward quality-based measures that demand strategic - not just reactive - engagement with regulation. We're looking for someone who is energized by leading that kind of change: humble enough to learn a complex world quickly and confident enough to then lead the charge on the team's evolution.
What you'll be doing
  • Team Leadership & Development: Lead, coach, and develop a team of experienced regulatory operations analysts - owning the operating rhythm, setting priorities, and building the trust needed to guide the team through significant change.
  • Leading Transformation: Redefine what the analyst role looks like in an AI-enabled organization, evolving the team from state-specific, reactive work toward general problem-solving and strategic regulatory engagement, and bringing the team along on that journey.
  • Regulatory & Operational Strategy: Develop a deep command of how registration actually works and use it to design operating models that are compliant, efficient, and thoughtful about what customers actually experience.
  • Challenging Assumptions: Pressure-test inherited explanations and institutional knowledge; go to primary sources, examine real work product, and test beliefs against data to converge on the best answer rather than the most comfortable one.
  • AI-Driven Value Creation: Champion the use of AI to investigate problems deeply, surface insights, and reshape how the team's work gets done. You'll use AI tools daily to get into the data yourself rather than waiting on analyst support.
  • Quantified Prioritization: Size and rank a wide portfolio of problems (e.g., regulatory changes, state-specific issues, process gaps) so leadership can make clear decisions, bringing forward the few things worth a real call with the numbers and a recommendation attached.
  • Cross-Functional Partnership: Serve as a primary face of Registration to partner teams (Market Operations, Customer Experience, Legal, Government Affairs, Product, and others).
  • Executive Communication: Structure ambiguous questions, drive or direct the analysis, and present clear, data-backed recommendations to senior leadership, knowing when to change minds and when to align.
  • Performance & Risk Awareness: Operate with precision in a domain where deadlines and accuracy carry regulatory weight, monitoring team and process performance against compliance-critical metrics.
What you should have
  • 5+ years of experience in operations, strategy, regulatory/compliance-adjacent work, or a similar leadership role, including proven people-management experience.
  • A track record of taking over an established, experienced team and leading it through meaningful change, earning trust quickly while still making the hard calls.
  • A learner's mindset: teachable, curious, and eager to master a complex domain fast, paired with the pragmatism to see the bigger picture and sort what truly matters from the minutia.
  • Genuine enthusiasm for the intersection of compliance, operations, and customer experience.
  • Strong analytical instincts: you reason in metrics, root causes, and sized opportunities, and you validate findings with data before forming a view.
  • Demonstrated fluency with AI tools as a core part of how you work.
  • Excellent written and verbal communication skills, with experience presenting recommendations to senior leadership and representing your team to cross-functional partners.
  • Comfort with ambiguity and a bias toward action in a fast-paced, evolving environment.
  • Champion Carvana's culture and values, acting as a role model and leader within the organization.

What we'll offer in return
  • Full-Time Position with a competitive salary
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy, both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country

Other requirements
  • To be able to do your job at Carvana, there are some basic requirements we want to share with you.
  • Must be able to read, write, speak and understand English
  • Must be at least 18 years of age
  • Must have a valid driver's license
  • Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Consumer Technology
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ
CVNA
* Ladders Estimates

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