Radial

Senior Manager

Radial • $100K — $120K *
Vancouver, BC V5K 5J9In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree and 5-10 years of managerial experience in logistics and distribution or equivalent.
  • High motivation and dedication to meet strict deadlines.
  • Experience in 3PL (Third-Party Logistics) required.
  • Flexibility to work across multiple shifts as facility operations dictate.
  • Proven ability to lead cross-functional teams for process improvement.
  • Strong training and mentoring skills for team development.
  • Expertise in safety practices and ergonomic workflows.

Responsibilities

  • Lead the Fulfillment Operations Group to meet key productivity and quality goals.
  • Collaborate with the Director of Operations on strategic corporate initiatives.
  • Ensure adherence to company policies and procedures across departments.
  • Promote a culture of safety within the workplace.
  • Set and achieve productivity and quality goals on a daily, monthly, and annual basis.
  • Drive cost-effective and competitive fulfillment operations with continuous improvement efforts.
  • Manage and develop operational managers and supervisors in their performance and training.
  • Build client relationships to ensure satisfaction and success in operations.

Benefits

  • Opportunities for career advancement and development.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Family planning benefits including fertility and adoption assistance.
  • 401K matching after six months with immediate vesting.
  • Generous paid time off (PTO) policy.
  • Educational assistance for employees.
Full Job Description
Senior Operations Manager

The Senior Operations Manager reports directly to the Site Director and is a high energy Leader with the ability to direct a workforce in the fulfillment of orders for multiple clients. This includes managing inbound inventory, maintaining inventory, pick/ pack operations and outbound shipments. Radial services multiple clients that have various levels of inbound and outbound work depending on volume swings, requiring this position to have a strong understanding of labor management and forecasting.

This posting has been generated for the purposes of filling an existing vacancy.

Responsibilities:

  • Lead and direct the Fulfillment Operations Group in the achievement of key goals in the area of order processing and delivery, quality assurance management, inventory management, purchasing management, cost management, process layouts, process improvements and employee training and development.
  • Work with the Director of Operations to influence corporate strategic plans.
  • Work with functional leaders within the company to ensure compliance with company policy and procedures.
  • Ensure that safety is always a strong part of the culture and environment within the facility.
  • Obtain annual, monthly, and daily goals for various productivity and quality levels.
  • Lead the Fulfillment group to operate in a cost effective and competitive manner while driving continuous improvement.
  • Manage, train, and develop the operation managers and supervisors in hiring, training, planning, assigning, and directing work, appraising performance, rewarding, and disciplining associates, addressing complaints, and resolving problems or removing obstacles.
  • Work with clients to build a rapport to ensure client success.
  • Conduct daily SQDCP KPIs to provide opportunities for improvement.


Qualifications:

  • Bachelor's degree from a four-year college or university; five to ten years of managerial experience spanning inbound/outbound, inventory, quality management, warehousing, and distribution; or equivalent combination of education and experience.
  • Must possess high motivation, enthusiasm, and dedication to deliver results within strict timeframes.
  • 3PL required.
  • Ability to be flexible, as our fulfillment facilities may operate in multiple shifts and as full week operations.
  • Manage cross-functional teams to identify, prioritize, plan and implement process improvement opportunities.
  • Ability to train, mentor, and coach associates, supervisors and managers on appropriate productivity processes and procedures.
  • Ability to incorporate safety and ergonomic thought, while designing process and workflow.
  • Ability to define problems through gathering data, establishing facts, and drawing valid conclusions to adjust the facility that operates in a constant flux.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form to meet the expectations of servicing our various clients in as cost-effective a manner as possible.
  • High level of communication skills, both verbal and written.
  • Ability to maximize use of time, outstanding organizational skills.
  • Maintain confidentiality of Radial, the clients and prospective clients, proprietary information, and intellectual property.
  • Experience with Excel, Word and basic computer skills required to perform day-to-day duties.
  • Strong leadership and motivational skills, technical/business orientation and analytical skills should be a part of past experience.
  • Ability to operate calmly under stress while driving continuous improvement.
  • Must be able to lift 50lbs.


Travel:

  • This position is not remote.
  • Travel is not required.


Benefits:

  • Opportunities to develop and explore career advancement
  • Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
  • Family planning coverage, including Fertility & Adoption benefits
  • 401K matching after 6 months with immediate vesting
  • Generous PTO
  • Educational assistance and more!

Hours: Monday to Friday 9:00am to 5:00pm. Must be available to work additional hours as needed.

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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