The Impact You Will Make

As the Senior Manager, Marketing Project Management, you will be the operational backbone that enables our University Partners to launch and grow high-impact online programs. You will lead a team of project managers and a portfolio of complex marketing initiatives—spanning website builds, digital media campaigns, lifecycle journeys, and new pilot initiatives—ensuring every project is delivered on time, within scope, and to the highest standard. Your leadership will directly shape how efficiently and effectively the Marketing organization operates, creating visible improvements in process, quality, and team performance that resonate throughout the business.

How You Will Bring Our Mission to Life

What You Will Do:

• Lead the planning, scoping, execution, and delivery of multiple large-scale projects simultaneously, ensuring on-time, on-scope completion

• Lead and oversee project scheduling and resource capacity within the marketing PM department; establish overall project status timelines and ensure team delivery is on time and within budget

• Collaborate with Sr. Manager, Director, VP, and ELT-level stakeholders across multiple business functions to align priorities, identify dependencies, triage risks, facilitate trade-off discussions, and provide decision support in complex or constrained delivery scenarios

• Directly manage a team of 3–6 project managers and project management specialists; set clear role expectations and performance standards, provide ongoing coaching and development, conduct quarterly performance check-ins and annual reviews, and address performance concerns proactively and constructively

• Own, monitor and report on resource capacity of creative teams; use creative problem-solving to optimize utilization and reduce bottlenecks; escalate project prioritization concerns as needed

• Lead project retrospectives and synthesizes key learnings for ongoing process improvement

• Develop project documentation including roadmaps, workflows, status reports, and dashboards

• Evolve project management systems to improve operations visibility, reporting, and capacity planning

• Create onboarding plans and oversee training and development of new project management hires; educate internal stakeholders on marketing project management processes and tools

• Lead organizational and departmental process optimization efforts; develop and maintain team SOPs and champion adoption of improvements across the organization

• Champion adoption and continuous improvement of project management and creative optimization tools

What Success Looks Like:

• University Partner marketing campaigns and digital projects launch on time and within scope, with minimal escalation or rework

• The project management team operates with high efficiency and strong cross-functional relationships

• Clear, real-time visibility into resource capacity, enabling proactive planning and prioritization

• SOPs and workflows are scalable, well-documented, adopted across the broader marketing organization, and continuously improved

How Impact Will be Measured:

• Project on-time delivery rate and milestone adherence across the portfolio

• Resource utilization and capacity planning accuracy for the creative teams

• Reduction in project escalations, delays, and rework

• Adoption rate of new SOPs, tools, and process improvements introduced by the team

What You’ll Bring to the Team

Experience That Matters Most:

• 7+ years of advanced experience in marketing project or program management

• 3+ years managing website and digital marketing projects; solid understanding of web project and digital marketing campaign workflows

• 3+ years of experience as a people manager, with demonstrated success hiring, onboarding, dayto-day coaching, ongoing professional development, and addressing performance concerns

• Demonstrated ability to manage daily/weekly capacity of large, cross-functional managed resource teams

• Proven ability to develop scalable processes, create SOPs, and optimize workflows to streamline project schedules

• Advanced proficiency in project management tools and Microsoft Office Suite (SharePoint, Teams)

Experience That’s Great to Have:

• 5+ years in Higher Education, Creative Agency, or Online Program Management (OPM) environment

• Bachelor’s degree or higher in Marketing, Business, Project Management, Communications, or related field

• Project Management certification (PMP, Agile, or equivalent)

• Proficiency with Adobe Workfront, specifically with resource capacity planning features

• Demonstrated ability to manage and influence stakeholder expectations and alignment

• Strong understanding of integrated marketing strategies including SEO, UX, digital, email, and social media

• Ability to effectively interact with a variety of teams (creative, UX, development, scrum masters, project managers, product marketers) at all levels of management within an organization (specialist, manager, director, VP, ELT)

• Strong analysis, collaboration, and problem-solving skills

#LI-AD1