Viatris Inc.

Senior Manager, Product Solutions and Patient Services

Viatris Inc. • $95K — $193K *
US-AnywhereRemote in United States
Pharmaceuticals & Biotech
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, healthcare, or life sciences preferred.
  • 4-7 years of experience in managing or supporting patient support programs.
  • Experience launching new products in Women's Health, pain management, ophthalmology, cardiology, or SLE.
  • Knowledge of pharmacy/medical benefit reimbursement and financial assistance programs.
  • Strong ability to communicate complex information clearly to diverse audiences.

Responsibilities

  • Develop and implement patient services strategy that aligns with brand priorities.
  • Manage analytics and operations of patient hub services including performance tracking.
  • Communicate program issues and escalate them to stakeholders effectively.
  • Collaborate cross-functionally to prepare patient communication materials and ensure compliance.
  • Serve as the single point of contact for sales teams on program matters and troubleshooting.
  • Assess vendor service levels and staffing requirements for current and future services.
  • Monitor program utilization and compliance with regulatory requirements.

Benefits

  • Inclusive work environment that values diverse experiences and perspectives.
  • Support for personal and professional development opportunities.
  • Access to competitive salaries and comprehensive benefits.
Full Job Description
Every day, we rise to the challenge to make a difference and here's how the Senior Manager, Product Solutions and Patient Services role will make an impact:
  • Support the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes.
  • Manage analytics and operational components of patient hub services programs including updating and maintaining performance dashboards and HUB data interpretation for purposes of assessing hub program utilization and performance against defined KPIs.
  • Meet with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately. This may include site visits to vendors and customer sites.
  • Assist in the development of applicable SOWs/SOPs.
  • Work cross-functionally with Marketing and other teams, to develop and maintain internal and external patient support program communication materials and resources. Ensure that approved versions of program communications are being utilized. Includes assisting with or leading efforts to gain internal approval for all applicable materials.
  • Act as a single point of contact for specific sales forces, troubleshooting customer issues, ensuring customer facing roles understand how their program works, and define measurable goals for sales to work towards in order to maximize pull-through.
  • Work with vendor partner to assess service levels, staffing models, and capabilities needed for current services and go-forward services for upcoming launches.
  • Manage associated vendors and program offerings to ensure a comprehensive service offering, including, as example: copay, PAP, prior-authorization, reimbursement and other related areas.
  • Assist or lead the contracting, materials development/approval, and implementation steps necessary for new programs for select products. Responsibilities include: understanding competitive program requirements, modeling based on internal pricing and forecast, and establishing appropriate program rules (Terms and Conditions).
  • For implemented programs, monitor program utilization, invoice tracking/approval and other activities related to managing new and/or existing copay programs, including the creation and distribution of internal program performance updates.
  • Work cross-functionally with Legal, Compliance and other appropriate teams to track industry, Regulatory (e.g. state regulations) and other factors that could impact Viatris' copay program business rules, and revise the program rules as appropriate. Additionally, lead or assist with the implementation of any program rules changes to ensure compliance and appropriateness.
  • Provide the appropriate program data internally/externally as needed for monitoring purposes (e.g. state law requirements).
  • Be the internal subject matter expert for all programs, including training/educating internal teams and new hires (e.g. Sales team).
  • Support additional programs and/or product launches from a product solution and/or patient services perspective, including, as examples: specialty products, complex products, REMS-required products.


The minimum qualifications for this role are:
  • Bachelor's degree required (business /management, healthcare discipline or life sciences preferred) with a minimum.
  • of 4-7 years' experience working in/with managing and/or supporting patient support. However, a combination of experience and/or education will be taken into consideration. Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems. Experience launching new products within Women's Health, pain, ophthalmology, cardiology, and/or SLE.
  • Must possess knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g. co-pay, PAP).
  • Must possess ability to understand the patient and provider support experience. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments.
  • Proficiency in speaking, comprehending, reading and writing English is required with excellent written and oral communication skills, and be able to communicate effectively to individuals in a variety of roles. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments.
  • Ability to perform computations such as percentages, ratios, and rates. Analyze day to day operational reports and metrics to ensure adherence of HUB vendor(s) to expected service levels, identify/communicate program trends and support continuous improvement after launch.
  • Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis. Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems.
  • Normal office situation/ remote.
  • Proficiency in speaking, comprehending, reading and writing English is required.


Exact compensation may vary based on skills, experience, and location. The salary range for this position is $95,000.00 - $193,000.00 USD.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

#LI-Remote

About Viatris Inc.

They believe in healthcare as it should be empowering people worldwide to live healthier at every stage of life. Because of their unwavering belief that better access leads to better health, they leverage their best in class manufacturing and scientific expertise and proven commercial capabilities to bring quality medicines to patients when and where they need them.

Viatris Inc. Careers

Join Viatris Inc., a global healthcare leader dedicated to empowering people to live healthier at every stage of life. We are currently expanding our team and offer a variety of job opportunities that promise not only professional growth but also a chance to make a meaningful impact. Work You’ll Do At Viatris Inc., you will collaborate with skilled professionals to drive innovation and deliver on our mission to provide access to high-quality medicine to the world's population. Our diverse team is our strength, and we thrive on creativity and the unique perspectives each member brings. Explore a range of positions—from research and development to marketing and sales—where you can leverage your skills to advance healthcare solutions. Our commitment to leadership in the industry is unwavering, and we equip our team with the tools they need to succeed. Viatris Inc. offers robust benefits designed to support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to retirement plans and wellness programs, we ensure our team is taken care of. Internship Programs Kickstart your career with Viatris Inc. through our internship programs. Gain invaluable industry experience, enhance your resume, and develop skills that will serve you throughout your career. Our internships provide a platform for learning and innovation, and a chance to work on real-world challenges in a supportive environment. Professional Growth and Development We believe in nurturing our employees' professional paths with extensive training and development programs that encourage continuous learning. Whether it’s leadership training, diversity initiatives, or career workshops, Viatris Inc. is committed to helping you grow at every level of your career. Join Our Team Are you ready to make a difference? Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with the latest at Viatris Inc. by joining our network. Follow us for career tips, company updates, and industry insights that can help you stay ahead in your professional journey. Connect with us to learn more about our culture and the exciting opportunities that await. Apply Now Discover the impact you could make with a career at Viatris Inc. Explore job opportunities, submit your resume, and prepare for an interview that could set you on a path to success. We are hiring now and looking forward to adding innovative and driven individuals to our team. Join Viatris Inc. today and be part of a global healthcare leader where your work matters and your career thrives.
Learn more about Viatris Inc.
Size
35,000 employees
Market Cap
$13 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$669.9 million
5 Year Trend
+10.1%
Revenue
$11.9 billion
NASDAQ
VTRS
* Ladders Estimates

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