Lead and develop a team of Product Managers responsible for a portfolio of point-of-sale and digital commerce products. Establish clear ownership, accountability, product management best practices, and a culture focused on customer outcomes, innovation, and execution excellence.
Own the product strategy and roadmap for an integrated commerce portfolio that includes point-of-sale capabilities and customer-facing digital experiences. Define priorities based on market opportunities, customer needs, business objectives, platform health, and user experience insights.
Establish and continuously improve a scalable Product Development Lifecycle (PDLC) and product operating model. Build repeatable processes for discovery, research, prioritization, roadmap planning, requirements management, launch readiness, and product performance measurement.
Drive the transition from a custom-request-driven roadmap toward a strategic, product-led roadmap informed by market opportunities, user needs, competitive trends, and long-term business objectives.
Lead the evolution of a connected commerce ecosystem spanning point-of-sale, self-service ordering, mobile applications, web ordering, and emerging digital engagement channels. Ensure a seamless and consistent experience across all touchpoints.
Partner closely with Engineering, Architecture, Product Delivery, and UX teams to define scalable and maintainable solutions that balance innovation, reliability, performance, and customer value.
Champion user experience modernization across both operator-facing and customer-facing products. Influence design strategy and user experience decisions that improve usability, accessibility, adoption, conversion, and customer satisfaction.
Lead product strategy and execution for key modernization initiatives, including mobile applications, self-service solutions, digital ordering, and next-generation commerce experiences.
Build and maintain strong relationships with customers, partners, and industry stakeholders. Regularly engage with customers to understand operational challenges, gather feedback, validate product direction, and communicate roadmap strategy.
Develop a structured approach for gathering market intelligence, customer insights, competitive analysis, and performance metrics. Translate findings into actionable recommendations that influence investment decisions and roadmap priorities.
Collaborate with Sales, Customer Success, Marketing, Operations, Finance, and executive leadership to align product investments with market opportunities and customer needs. Effectively communicate product vision, strategy, priorities, and business outcomes across all levels of the organization.
Provide thought leadership and industry expertise related to point-of-sale, digital ordering, customer engagement, omnichannel commerce, and emerging technologies. Identify opportunities to leverage innovation, including AI-enabled capabilities, where they create meaningful business and customer value.
Not an exhaustive list; other duties as assigned.
