Job PurposeThe primary purpose of the Senior Manager, Process Design position is to drive process definition, documentation and continuous improvement across critical enterprise level processes. This role is instrumental in contributing to the achievement of overall Pattern business objectives by creating scale and operating leverage through ensuring efficient and effective process design and value creating operations for our most critical & complex processes.  This role will need to develop a strategic roadmap and year over year value story for how the process will change as the business & business landscape evolves, a clear understanding of the pain points, inefficiencies & process health, application interconnections and data needs across the business.  Moreover, this role will play a pivotal role in facilitating open and productive communication among team members, stakeholders and customers of their process. This includes leading team conversations to identify and define customer and business problems, strategize solutions, track progress against goals, and foster a collaborative environment that encourages innovation and knowledge sharing.

Key Accountabilities

• Cross-Functional Process Improvement: Drive prioritized process definition, process documentation, and continuous improvement across key areas, utilizing lean methodologies including value stream mapping. Must have a clear understanding of the business requirements & challenges for the process. Works with process SMEs and stakeholders to resolve conflicts on roles, timing or ownership.  Runs workouts to create value, scalability or fix inefficient / problematic areas which may include bringing on new applications, new data or reporting requirements and defining user stories to support new report & technology developments.
• Process Change Management: Responsible for communication plan and change management of this process. Owns overall process training, holding regular sessions & ensuring training material is up to date.
• Validates system design achieves process intent: Plays an active role during system design to advocate for needs of the team and the intent of the process. Reviews test cases and case results.
• Lessons learned & Problem Solving Reports (PSRs): The process expert, periodically auditing process & performing lessons learned sessions to understand variants and deviations. Performs RCA / PSR when process does not work properly or major issues arise so a fix (or series of fixes) can be determined.
• Monitor and audit benefits / KPIs to ensure business goals are achieved: Utilizing knowledge of process changes and prior pain points / issues, this role will periodically check on the progress to insure meaningful change is being created.
• Driving cultural change: Identify areas of integration across their process(es) and Pattern to create value. Utilize and represent lean methodologies, tools, and frameworks to help drive a culture of continuous improvement across Pattern

Experience/Qualifications/Education Required

• Formal Education: A bachelor's degree in a relevant field (engineering, project management, finance, etc.) is required, with a preference for a master's degree or equivalent in a related discipline.
• Work Experience: 5-7+ years of experience in business process design, business operations, change management and process improvement roles within the energy industry, with a proven track record of leadership and project management. Desire to implement adaptive continuous improvement culture with some support from Sr Director Process Design.
• Qualifications: Strong analytical and problem-solving skills, adaptive mindset, and a deep understanding of the energy sector and relevant technologies. Background in utilizing Value engineering or Lean methodology tools (5S, Kaizen events, value stream mapping, work standardization, PSRs) and leading teams in continuous improvement exercises. Have a Data-driven approach to managing performance and driving continuous improvement.
• Domain expertise: Experience and knowledge of renewable energy products and industry landscape. Deep experience working in a new product / project development process or the suite of ERP processes.
• Communication and problem definition: Strong communication skills and confidence with executive presentations. History of engagement with subject matter experts in problem identification, process definition and improvement. Effective problem solver with an emphasis on building and institutionalizing robust solutions. History of leading change without direct oversight of teams. Must be a strong facilitator with great interpersonal skills and have a very collaborative mindset. Ability to work independently, as a team member, and across the organization with colleagues at any level in a fast-paced environment.

The expected starting pay range for this role is $118,000 - $160,000 USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.

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