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The Senior Manager, Policy Strategy, Emerging Channels will provide strategic direction on the development of market relevant Product Policies & Programs for Third Party Origination Channels with the view to balance risk with opportunity taking into consideration our customer needs, regulatory requirements, and the competitive landscape.   The Senior Manager, Emerging Channels will maintain pulse on the industry and work with senior leaders to formalize the annual policy calendar of work.  Within the Bank’s policy framework, this role will independently and/or collaboratively to create new programs, policies, processes, and capabilities that provide differentiation and competitive advantage relative to peers.  This role must be able to manage across multiple initiatives and play a key role in providing product expertise and opinion to identify upstream and downstream impacts to business, employee and customer as well as ensure alignment to product strategy & risk appetite

The mandate covers all aspects of the retail lending control framework for third party originations related to real estate secured lending products & programs.  This includes development of new programs, policies, processes and capabilities in a manner that ensures an appropriate risk/return.  The Senior Manager, Emerging will participate as the subject matter expert in the development of new products and processes to meet regulatory requirements and enhance the customer experience.

The incumbent will act as the Home Financing and Personal Lending subject matter expert on various strategic initiatives as well as the competitive landscape and emerging trends.  Incumbent will also be a key collaborator with colleagues and senior management to enhance the home financing journey third party originators and their customers. 

As a Senior Manager, Policy Strategy is responsible to lead, mentor, coach and an advocate for the Bank’s Winning Culture Actions.

Key Accountabilities

Control Policies/Processes

• Manage the development Policies/Directives, in collaboration with third party originators and Credit Risk related to credit origination, account/relationship management, regulatory requirements including product specific collateral.
• Provide subject matter expertise on design and implement end-to-end product processes that ensures the effective and efficient delivery of products.
• Manage and maintain policies to optimize risk/return, including leading the development of tools, methods to support the achievement of the business agenda and to ensure all regulatory requirements are met.
• Work with third party change management teams to coordinate policy and process changes to ensure clear, concise communication.

Risk Management and Control

• Manage and maintain an effective relationship with Credit Risk, ensuring the interests of Personal Banking Canada are effectively represented on current risk profiles and practices. Act as a broker between the Product Team and Partner (e.g. Credit Risk) to ensure that all concerns, issues and opportunities are identified and addressed

• Communicate and implement regulatory requirements on behalf of Personal Banking balancing regulatory requirements and a satisfactory customer experience.

Compliance

• Ensure new or enhancement of policies, process and program adhere to the regulatory environment i.e., Anti-Money Laundering (AML), Department of Finance, OSFI, and Provincial Registries ensuring all regulatory requirements are met.
• Provide subject matter expertise on all product related initiatives involving regulatory requirements, including recommending changes to policies & procedures to support overall business goals.
• Lead / participate in the execution of regulatory remediation plans as required.
• Manage and prioritize technology changes to meet regulatory requirements providing technical requirements related to third party originations.

Managerial Leadership & Planning

• Set appropriate context and establish prescribed limits for direct reports, including setting an effective framework of policies and procedures for the work in the group.
• Establish a working relationship with team and partners to solicit their views on the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan.
• Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.
• Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for direct reports by providing relevant information, establishing goals, and setting limits with the context and prescribed limits of the Home Financing & Personal Lending group.

Planning

• Develop, implement, review and revise a 1–2 year work plan within the context of a functional plan, including: vision, mission, values, operational and resource plans.
• Establish goals, plans and assignments for each direct report to achieve the plan.
• Review progress to plans, and develop, communicate, delegate and actively participate in the implementation of actions necessary to correct internal and external issues. Escalate significant issues.
• Determine and deploy equipment, processes and human resources, and optimize the allocation of resources within the team.

Develop, implement and review a plan to complete all assigned tasks in a timely manner to acceptable quality standards.

Knowledge & Skills

Knowledge:

• Graduate degree or equivalent plus 8 - 10 years experience within the financial/technology sector
• Extensive knowledge of lending and credit risk and the associated processes and policies.
• 3 – 5 years credit risk management experience

Skills:

• Change Leadership (In-depth)
• Managerial Leadership (In-depth)
• Analytical Thinking (In-depth)
• Negotiating and Contract Understanding (In-depth)
• Process Co-ordination and Management (Working)
• Resource Planning (Working)
• Risk Management (In-depth)
• Strategic Thinking (Working)
• Customer Conversations (In-depth)
• People Management experience
• Proficient user of Excel, PowerPoint, Power BI and SAS for data management and insights
• Third-Party Broker management (Home Financing) experience an asset.