Scotiabank

Senior Manager, Organizational Change Management - Tangerine

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Organizational Development, Business Administration, or equivalent experience.
  • 5+ years of experience in change management, with a focus on transformational execution.
  • 5+ years of strategy and change execution experience.
  • Strong AI fluency and curiosity about how emerging tools can improve change outcomes.
  • Change management certification (ProSci, CCMP, CMS, APMG or similar) preferred.

Responsibilities

  • Own the development and delivery of integrated change management strategies.
  • Translate transformation objectives into clear, practical roadmaps for quick execution.
  • Manage multiple priorities and adjust plans to meet evolving business needs.
  • Design and deliver comprehensive change plans that include various engagement strategies.
  • Establish measures and feedback loops to assess progress and improve outcomes.
  • Own and execute communication strategies that keep stakeholders informed throughout the change journey.
  • Define success measures and provide executive-ready reporting on change metrics.

Benefits

  • Diverse and inclusive team environment that celebrates and recognizes success.
  • Access to thousands of online and in-person courses for career growth.
  • Support for financial well-being and total wellness through Tangerine benefits.
  • No strict dress code, embracing individuality and authenticity at work.
  • Workspace flexibility and engagement in a vibrant organizational culture.
Full Job Description
Requisition ID: 273212

What you will be doing:

The Senior Manager, Organizational Change Management, is a high-impact role for a change leader who can set direction and turn strategy into action. In a fast-paced transformation environment, you will own and deliver end-to-end OCM strategies for Project Clarity - moving quickly from insight and planning to execution, measurement, and continuous improvement. You will partner with leaders and teams across Tangerine, Scotiabank, and third parties to build readiness, accelerate adoption, and deliver measurable employee, client, and shareholder value. Working alongside the Director, Transformation Change Management, you will lead multiple priorities at once and bring together change strategy, communications, learning, stakeholder engagement, creative problem-solving, and disciplined program delivery as Tangerine transitions to its new ways of working.

Is this role right for you? - In this role you will:

Change Strategy Ownership and Delivery:
  • Own the development and delivery of integrated change management strategies and plans for complex, enterprise-wide transformation initiatives.
  • Translate transformation objectives into clear, practical roadmaps and move rapidly from strategy to implementation.
  • Manage multiple priorities, make sound decisions with evolving information, and adjust plans to meet evolving business needs.
  • Lead skills assessments, impact analyses, readiness assessments, and stakeholder mapping to identify risks, opportunities, and targeted interventions.
  • Design and deliver change plans spanning communications, learning, leadership engagement, employee readiness, and adoption support.
  • Establish measures and feedback loops, use data to assess progress, and take decisive action to improve outcomes.
  • Influence and align stakeholders across Tangerine, Scotiabank, and third parties while navigating ambiguity and competing priorities.
  • Proactively identify and remove barriers, maintain momentum, and hold workstreams accountable for timely delivery.
  • Champion a client-obsessed, inclusive culture that values experimentation, learning, trust, and continuous improvement.


Communication and Training:
  • Own and execute communication strategies that keep stakeholders informed, engaged, and ready to act throughout the change journey.
  • Create compelling, high-quality communications across formats-including videos, podcasts, graphics, newsletters, FAQs, and live events-using a creative fintech lens to drive engagement.
  • Partner with subject-matter experts to design and deliver practical learning and enablement that accelerates adoption of new processes, systems, and ways of working.
  • Balance strategic leadership with hands-on delivery, producing polished materials and experiences at the pace of the transformation.


Measurement and Reporting:
  • Define success measures, maintain an OCM metrics dashboard, and provide clear, executive-ready reporting on readiness, adoption, risks, and outcomes.
  • Use quantitative and qualitative insights to identify issues early, recommend action, and continuously improve the change approach.
  • Lead retrospectives and post-implementation reviews, turning lessons learned into practical improvements for future delivery.


Risk Management
  • Understand how the company's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Ensure the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Education/Experience:
  • Bachelor's Degree in Organizational Development, Business Administration, or equivalent experience.
  • 5+ years of experience in change management, with a focus on transformational execution.
  • 5+ years of strategy and change execution experience.


Skills and Competencies:
  • A hands-on strategist who is as energized by building the plan as they are by delivering it.
  • Demonstrated ability to thrive in a fast-paced, high-accountability environment with multiple concurrent priorities.
  • Comfort making progress through ambiguity, adapting quickly, and learning new tools and ways of working.
  • Strong AI fluency and curiosity about how emerging tools can improve change outcomes and team productivity.
  • A track record of driving results, building trust, and contributing to an inclusive, high-performing team.


Change Management Expertise:
  • Understanding of OCM models, and change practices.
  • Strategic and Creative Problem Solver: Innovative, data-driven, and improvement-oriented with a strategic mindset.
  • Communication and Facilitation: Excellent communication skills with the ability to clearly articulate complex ideas and strategies.
  • Stakeholder Engagement: Strong interpersonal skills with the ability to engage and influence stakeholders at all levels.
  • Measurement and Reporting: Proficiency in developing and implementing metrics to measure change management effectiveness.
  • Positive and Resilient Personality: A positive and resilient personality with the ability to embrace feedback and a desire for continuous iteration and improvement.
  • Self-Guided and Fast Learner: Comfortable working in a self-guided manner and a fast learner with an appetite to understand both simple and complex financial solutions.


Preferred Qualifications:
  • Experience in the technology and/or other fast-paced industries.
  • Change management certification (ProSci, CCMP, CMS, APMG or similar)


What's in it for you?

  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
  • You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
  • You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don't apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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