AutoZone

Senior Manager, Order Fulfillment

AutoZone • $90K — $120K *
Memphis, TN 38109In-Person
Retail & Consumer Goods
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor’s or Master’s degree in Technology, Business, Marketing, or related field, or equivalent experience
  • 5–7 years of customer service experience, preferably in e-commerce
  • 3 years of people management experience leading an agile team
  • Proven ability to create high-quality, customer-focused experiences across digital platforms
  • Strong written and verbal communication skills for influencing diverse stakeholders
  • Experience with data-driven product decision-making
  • High attention to detail and ability to manage competing priorities
  • Familiarity with Agile/Scrum methodologies and modern development practices
  • Preferred experience in automotive or specialty retail industry

Responsibilities

  • Oversee the end-to-end order lifecycle, from order placement to payments.
  • Train, mentor, and foster a productive work culture within the team.
  • Lead the team through alignment, issue resolution, and complex situations.
  • Act as the primary contact for Customer Service and Fulfillment teams for escalations and solutions.
  • Partner with Store and Fulfillment management to quickly resolve operational issues.
  • Collaborate to prioritize workflows ensuring on-time deliveries.
  • Translate business objectives into a clear roadmap and meet KPIs.

Benefits

  • Opportunity to lead and innovate in a key operations role
  • Dynamic and team-oriented work environment
  • Focus on customer service and operational excellence
  • Engagement with modern technologies and methodologies
  • Potential for career advancement within a growing company
Full Job Description
JOB DESCRIPTION
The successful candidate will bring experience in e-commerce, store and supply-chain fulfillment operations, team management, and data analysis, preferably within the automotive or specialty retail industry. This individual will play a key role in driving precision, efficiency, and scalability across AutoZone’s fulfillment operations. The role requires a self-motivated, detail-oriented leader who learns quickly, communicates effectively, and is comfortable working with data.

A strong commitment to delivering exceptional service and creating outstanding customer experiences is essential. The Sr. Manager must demonstrate deep expertise in operational workflows across three core components: First Mile (product inventory, stocking locations, and order placement), Middle Mile (long-haul transportation), and Last Mile (delivery to the customer).

This role is responsible for both pre-order workflows (inbound activities such as product inventory, availability, and sourcing) and post-order workflows (outbound activities including picking, packing, staging, and delivery). A clear understanding of how these workflows work together is critical to ensuring orders are fulfilled accurately, on time, and at scale, while maximizing profitability.

In addition, the role requires strong knowledge of shipping processes and capabilities, including carrier management, last-mile delivery providers, and HazMat shipping. The Sr. Manager will lead a team of Product Managers responsible for the product roadmap and capabilities of AutoZone’s Order Management System, Drop Ship System, and Shipment Management System, as well as Fulfillment Managers and Drop Ship and Delivery Operations Managers.

JOB RESPONSIBILITIES
  • Oversee the end-to-end order lifecycle, from order placement through invoicing and payments.
  • Train and mentor the team, fostering a positive, productive work environment.
  • Lead and support the team through alignment, issue resolution, escalations, and complex issues.
  • Serve as the primary point of contact for Customer Service, Store, and Fulfillment teams to address questions and escalations and enable timely, customer-focused solutions.
  •  Partner with Store and Fulfillment management to resolve issues quickly and efficiently, minimizing disruption to the production floor.
  • Collaborate across teams to prioritize and manage workflows to ensure on-time delivery.
  • Translate business objectives into a clear roadmap and ensure delivery against KPIs.
  • Partner with engineering to deliver solutions while balancing speed, quality, and trade-offs.
  • Use data and associate/customer feedback to identify friction points and drive improvements.
  • Collaborate across supply chain, automation, and store operations teams.
  • Identify opportunities to improve order management processes; implement solutions to enhance efficiency and accuracy, including developing SOPs and supporting documentation.
  • Track KPIs to monitor team performance and assess overall department health.
  • Create and execute action plans that improve operational processes and promote a culture of continuous improvement.

JOB QUALIFICATIONS
  • Bachelor’s or Master’s degree in Technology, Business, Marketing, or a related field, or equivalent practical experience
  • Minimum 5–7 years of customer service experience, preferably within an e-commerce environment
  • Minimum 3 years of people management experience, leading a small but agile team
  • Proven ability to deliver high-quality, customer-focused experiences across web, mobile, or platform products
  • Strong written and verbal communication skills, with the ability to influence and align diverse stakeholders
  • Experience leveraging quantitative and qualitative data to inform product vision and decision-making
  • High attention to detail, with the ability to manage competing priorities in a fast-paced environment
  • Strong collaboration, negotiation, and problem-solving skills across functional boundaries
  • Familiarity with Agile/Scrum methodologies and modern product development practices
  • Experience in the automotive or specialty retail industry preferred

About AutoZone

AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive will take you!

AutoZone Careers

Join the dynamic team at AutoZone, the leading retailer and distributor of automotive replacement parts and accessories in the U.S. At AutoZone, we are committed to providing not just auto parts, but superior customer service and solutions. There has never been a better time to explore the job opportunities available across our expansive network. Work You’ll Do At AutoZone, you’ll be part of a team that values innovation, leadership, and a commitment to excellence. We offer a variety of job opportunities that allow you to help drive growth within the company and the entire automotive industry. From sales to supply chain management, technology to marketing, there’s a place for your passion and skills. Join our team and contribute to a culture that values diversity, leadership, and professional development. AutoZone is not just about car parts—it’s about elevating your career to new heights in an environment that fosters growth and innovation. Professional Growth and Development AutoZone is dedicated to your professional growth. We provide comprehensive benefits and diversity training that ensure our team members are equipped to lead in the automotive and retail industries. Our leadership programs, internships, and continuous learning paths are designed to enhance your skills and advance your career. Innovate with Us Be part of a company that thrives on innovation and operational excellence. At AutoZone, you’ll work with a team of dedicated professionals who are always pushing the boundaries of what’s possible in the automotive world. Our commitment to innovation is at the core of our operations, ensuring that we stay ahead of industry trends and continue to deliver exceptional value to our customers. Networking and Career Advancement AutoZone provides a platform for networking with industry leaders and peers that can lead to incredible career opportunities. Our internal networking events, mentorship programs, and leadership training are geared towards enhancing your professional skills and helping you build meaningful connections within the industry. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Whether you’re seeking an entry-level position or a more senior role, AutoZone offers a path that aligns with your career ambitions. Stay Connected Keep up to date with the latest in career opportunities and company news at AutoZone. Subscribe to our job alert emails and stay ahead of the game with insider tips, industry news, and exclusive looks into life at AutoZone. Explore AutoZone Careers Discover the opportunities waiting for you at AutoZone. From part-time jobs to full-time careers, from internships to executive positions, AutoZone is hiring across various departments. Ready to accelerate your career? Apply today and drive your future forward with AutoZone. SEARCH AUTOZONE JOBS Join us at AutoZone, where your career journey is just beginning.
Learn more about AutoZone
Size
62,000 employees
Market Cap
$45.5 billion
Industry
Retail & Consumer Goods
Net Income
$1.8 billion
Founded
1979
5 Year Trend
+8.3%
Revenue
$13.3 billion
NASDAQ
AZO
* Ladders Estimates

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