Senior Manager, Operations

Lean In

$163K — $182K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-8 years of operations or chief of staff experience, ideally in a startup or early-to-mid-stage organization
  • Demonstrated success with AI or automation initiatives that improved efficiency
  • Familiarity with financial operations such as budget tracking and reporting
  • Proven project management skills with a focus on closing tasks efficiently
  • Systems thinking ability to understand and manage interconnected processes
  • Versatile generalist comfortable in multiple functional areas including HR, IT, and finance
  • Excellent communication skills for diverse audiences

Responsibilities

  • Identify and create AI-enabled workflows to enhance operational efficiency
  • Evaluate and implement tools to minimize manual work
  • Champion systems that prevent repetitive problem-solving
  • Oversee managed IT services and daily tech support
  • Manage software contracts, renewals, and vendor relations
  • Support budgeting, expense tracking, and accounts payable processes
  • Maintain HR infrastructure for onboarding, payroll, and compliance

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan with a 4% employer match
  • Generous paid time off policy
  • Additional benefits promoting well-being and long-term success
Full Job Description
The Role

This is a builder role - and a rare one. You'll have hands-on ownership of day-to-day operations across finance, IT, HR, and systems - the execution layer that keeps everything running. You'll report to the SVP of Operations and work directly alongside senior leadership, with real visibility into how a mission-driven organization makes an outsized impact.

The through-line across everything you do: how do we use AI and automation to do this better, faster, and at greater scale? That work is already underway. You're building on momentum, not starting from scratch.

What You'll Do

AI & Operational Efficiency
  • Identify opportunities to extend our AI-enabled workflows and design new solutions where gaps exist
  • Evaluate, pilot, and implement tools that reduce manual work and improve how the team operates
  • Champion operational innovation and build systems that scale so we're not solving the same problems twice

IT & Systems
  • Oversee our managed service provider and coordinate day-to-day IT support
  • Manage the software stack: renewals, vendor relationships, and license hygiene
  • Lead software procurement - researching, piloting, and recommending tools

Finance
  • Support budgeting, expense tracking, and accounts payable
  • Manage vendor relationships and coordinate contracts and invoicing

HR
  • Keep the People/HR infrastructure running: onboarding, offboarding, leaves, payroll coordination, benefits, and compliance
  • Maintain HR systems and data integrity; support hiring as needed

What We're Looking For

  • 3-8 years of operations, chief of staff, or related experience -- ideally at a startup or early- to mid-stage org
  • A track record with AI or automation initiatives that created real efficiency
  • Comfort with financial operations basics: budget tracking, expense management, and reporting
  • Strong project management instincts and a reliability to close loops
  • A systems thinker who sees the whole before the parts
  • A natural generalist, equally comfortable in an HR conversation, a systems audit, and a finance review
  • Clear, confident communication across different audiences
  • Nonprofit or mission-driven org experience is a plus, but not required

Why This Role Matters

Operations is what allows our programs to run at their best. In this role, you'll have real ownership over the systems and infrastructure supporting work that touches millions of women and girls -- with room to grow, and a team working toward something that matters.

$163,000 - $182,000 a year

Base Salary: $163,000-$182,000, commensurate with experience, skills, and qualifications

Performance Bonus: Up to 10% of base salary annually

Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with a 4% employer match
  • Generous paid time off
  • Additional benefits designed to support well-being and long-term success

Location: This role is based in San Francisco with a hybrid schedule -- three days in the office per week (currently Monday, Tuesday, and Thursday), with remote flexibility otherwise. In-office work begins in September 2026.

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