Req ID: 50368
Job Location: Baltimore, MD, US
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Category: Supply Chain and Operations
Work Location Type: Remote
Job Title: Senior Manager Operations, Alsense(R)
The Impact You'll MakeAs
Senior Manager, SaaS & IoT Operations, you will play a critical role in ensuring the reliability, performance, and growth of
Alsense®, Danfoss' cloud-based digital platform supporting food retail and refrigeration customers across North and Latin America. Your leadership will directly impact customer satisfaction, operational excellence, and the successful delivery of connected digital services.
You will lead a regional team responsible for service delivery, technical operations, and customer escalations, helping customers maximize value from their connected solutions while driving continuous improvements across our platform and support processes.
Working closely with colleagues in Product Management, R&D, Sales, and Hardware, you will help shape the future of our digital offerings by ensuring new capabilities are deployed successfully, operationally ready, and supported at scale.
This is a
remote position within the United States, with a preference for candidates located in the
Eastern or Central time zones to support collaboration across North America and Latin America. The role includes
up to 40% travel to customer sites, regional meetings, and team engagements.
You'll gain exposure to innovative SaaS and IoT technologies, work on meaningful customer challenges, and have the opportunity to develop your leadership, technical, and business capabilities within a collaborative and inclusive environment.
What You'll Be Doing- Lead a high-performing regional operations team to deliver reliable platform services and exceptional customer experiences across North America and Latin America.
- Drive resolution of complex technical issues and customer escalations, partnering across functions to restore service quickly and identify root causes.
- Build strong customer relationships through operational reviews, workshops, and strategic discussions that improve adoption, satisfaction, and long-term success.
- Optimize operational processes, reporting, and performance management to increase transparency, efficiency, and service quality.
- Collaborate with Product, R&D, Sales, and implementation teams to ensure successful customer onboarding, scalable deployments, and production readiness of new platform capabilities.
What We're Looking For- Experience leading technical operations, service delivery, or customer support teams within a SaaS, cloud, or IoT environment.
- Strong expertise in incident management, escalation handling, and cross-functional problem solving.
- Knowledge of networking and connectivity concepts, including VPNs, routing, and connected device environments.
- Ability to troubleshoot complex systems across hardware, edge devices, networks, and cloud platforms.
- Excellent communication and stakeholder management skills, with the ability to build trust with customers and internal teams across multiple regions.
Salary Range Disclaimer: The base salary range represents the low and high end of the range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. The range for this position is $110,000 to $135,000.
What You'll Get from Us- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You'll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
Ready to Make a Difference?If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
