Job DescriptionWhat is the opportunity?Senior Manager, HR Operational Risk Management (Controls) is a key contributor to the global Operational Risk Management program within RBC's Human Resources, Brand, Marketing, Corporate Communications & Community Impact Team (HR-BMCC). Working closely with 1LOD Partners in HR-BMCC and with 2LOD, this role will support the continued build out of a highly effective Risk Management program in HR-BMCC, focusing on elevating the effectiveness of internal controls.
What will you do?Control Hygiene & Remediation: Oversee and manage the control quality reviews, remediation programs, and adherence to RBC's Internal Control Management Standard (ICMS), Regulatory Compliance policies, and any SOX requirements.
- Oversee and manage the control quality review process (e.g. control documentation compliance, including accuracy, completeness, ICMS adherence), including maintenance of the Control Register in the Operational Risk Management System, and understanding of Assessable Units in Regulatory Compliance Management System when applicable.
- Manage large-scale control remediation programs addressing any potential horizontal control gaps.
- Identify gaps and build executive-level presentations that include business proposals with recommendations to drive remediation activities (problem statement, opportunity, recommendation, etc.).
- Enable business lines to successfully operationalize Enterprise Internal Control Management policy requirements (e.g., Non-Key Control evaluations preparedness, etc.).
- Lead stakeholder engagement to raise awareness of control gaps and potential risk exposures and drive risk-aware decision-making.
- Lead internal control activity quality assurance, challenge, and validation to ensure that controls are robust and adhere to RBC's ORM and RCM policies and frameworks.
Reporting & Governance: Develop control assurance results commentary for Operational Risk Profiles and executive reports.
- Develop executive-level reports and metrics on control assurance, presenting findings to senior management.
- Recommend and implement enhancements to controls, addressing root causes of control deficiencies.
While the initial focus is on Controls, this role will evolve to address other aspects of Operational Risk Management in the future.
What do you need to succeed?Must have:Risk & Control Knowledge- 7+ years in internal audit, risk management, compliance, or control advisory roles.
- Demonstrated understanding of RBC's Operational Risk Management and Regulatory Compliance Frameworks.
Project & Change Management Experience- Track record of leading multiple initiatives, meeting deadlines, and delivering high-quality results in a dynamic environment.
- Track record of designing processes, managing remediation programs, and influencing cross-functional teams.
Exceptional Analytical Thinking Skills in analyzing data, control effectiveness, and recommending pragmatic solutions.
Strategic Storytelling and Executive Communication, strong oral, written, and PowerPoint presentation skills to distill technical insights for senior audiences and build trusted advisory relationships.
Nice to have:- Certifications in risk management (e.g., CRISC, CISM) or change management.
- Operational Risk Management System & RegComp system experience.
- Internal/External Audit engagement & remediation experience.
- Control Monitoring and Testing experience.
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Opportunities to do challenging work.
Job SkillsAnalytical Thinking, Communication, Long Term Planning, Multi-Level Communication, Operational Risks, Operation Risk Management, Process Improvements, Risk Control, Risk Management, Senior Management Reporting, Time Management
Additional Job DetailsAddress:20 KING ST W:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:HUMAN RESOURCES & BMCC
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-10
Application Deadline:2026-07-24
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
