American Express

Senior Manager of Detection Operations

American Express$100K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in fraud operations, monitoring, or security operations
  • Ability to maintain composure under pressure
  • Strong prioritization skills to focus on critical issues
  • Proactive approach to problem-solving and execution
  • Expertise in building relationships in complex, multinational environments
  • Strong analytical and problem-solving skills
  • Effective organizational skills with a keen attention to detail
  • Deep familiarity with fraud monitoring tools and case management systems
  • Significant knowledge of internal fraud typologies and insider risk behaviors
  • Track record of managing global operations teams
  • Collaborative skills with various departments including Technology and Legal
  • Experience with operational KPIs and executive reporting

Responsibilities

  • Review and analyze internal fraud incidents from monitoring and business referrals
  • Conduct initial assessments to determine credibility and escalation paths
  • Prepare well-documented alert summaries for investigations
  • Maintain accurate case records per policies and regulatory requirements
  • Identify trends and emerging risks in internal fraud and misconduct
  • Collaborate with teams to ensure proper alert handling and resolution
  • Ensure confidentiality and objectivity in sensitive matters
  • Support improvements in fraud detection and referral processes
  • Ensure service level adherence and timely escalation of high-risk incidents
  • Help implement new monitoring rules and models with the VP of Detection
  • Contribute to performance reporting on detection effectiveness
  • Partner with investigations for case feedback and quality refinement

Benefits

  • Employment eligibility to work with American Express in the United States is required
  • Opportunity to work in a global, diverse environment
  • Access to advanced fraud detection tools and technologies
  • Engagement with senior leadership in fraud operations
  • Participation in continuous improvement initiatives for fraud processes
Full Job Description
Job Description

The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a 'first amongst peers' providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture

Responsibilities

  • Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
  • Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths
  • Prepare clear and well documented alert summaries and supporting materials for referral to investigations
  • Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
  • Identify trends, patterns, or emerging risks related to internal fraud or misconduct
  • Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts
  • Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
  • Support continuous improvement of fraud detection and referral processes
  • Ensure operational coverage, service level adherence, and timely escalation of high-risk incidents
  • Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds, and models into monitoring systems
  • Contribute to reporting on detection effectiveness and operational performance
  • Partner with investigations on case referrals and feedback loops to refine detection quality


Qualifications

  • 10+ years of experience in fraud operations, monitoring, or security operations.
  • Calm and decisive under pressure
  • Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
  • Initiative and bias for action and for getting things done
  • Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
  • Strong problem solver with the ability to use analytical methods to affect change
  • Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment.
  • Deep understanding of fraud monitoring tools, insider threat detection, and case management systems
  • Strong knowledge of internal fraud typologies and insider risk behaviors
  • Proven track record of managing global operations teams
  • Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
  • Experience with operational KPIs, back-office case and SLA management, and executive reporting.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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