Department:Network Operations Control
Job Description:The Senior Manager NOC Network Operations supports Network Operations by providing Leadership, strategic direction, and operational oversight for the safe and efficient execution of Southwest's network. They'll Lead and develop Chiefs of Network and Network Superintendents, fostering a culture of Safety, accountability, continuous improvement, and collaboration while ensuring compliance with regulatory requirements and Company standards. They'll partner across operational and support Teams to drive network performance, operational excellence, and initiatives related to technology, training, reporting, analytics, and operational strategy. The Senior Manager NOC Network Operations leverages strong Leadership, communication, and decision-making skills to enhance reliability, improve efficiency, and support positive operational and Customer outcomes.
Additional Details:
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Model the Southwest Way
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
- Preside over all aspects of Network Operations including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Network Operations
- Collaborate with other departments as it relates to NOC strategy and actions
- Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations
- Participate in the implementation of the Emergency Response initiatives
- Government and industry meetings to develop new processes
- Ensure Company performance metrics are met
- Collaborate with others on changes in policy to the Superintendents of Dispatch through the creation and distribution of Read before Dispatch bulletins and other guidelines
- Provide Leadership and direction of the Network Operations Control office to execution of the daily schedule is operated safely and maintained efficiently
- Monitor and ensure compliance with Network Operations guidelines, federal regulations, and Company policies
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique
- Expert knowledge of FAA and DOT regulations
- Knowledge of forecasting and strategic planning
- Skilled in effective communicator with excellent written, oral, and presentation skills
- Skilled in inspiring confidence among Employees, Peers, Company Leadership, and throughout internal and external organizations
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to identify the right people for the job and provide on-going coaching to ensure strong Teams
- Ability to think strategically and understand the relationship between current actions and future consequences
- Ability to work well with others as part of a Team, professionally interact with other departments, labor groups, the public and possess the ability to handle complex issues
Education
- Required: High School Diploma or GED
Experience
- Demonstrated experience in directly or indirectly leading Team(s)
- Fully functioning, broad knowledge in:
- Airline network operations
- Safety and operational performance objectives
- Project Management
- Preferred: Understanding of the factors that influence airline schedule planning, execution, and network performance
- Preferred: Experience leading cross-functional projects in a complex operational environment
Licensing/Certification
Physical Abilities
- Ability to perform work duties from office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work extended hours based on operational needs
Pay & Benefits:
- Competitive market salary from $160,550.00 per year to $178,400.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you'll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you'll love: Benefits | Southwest Careers
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Please print/save this job description because it won't be available after you apply.
