Senior Manager, New Business Ventures (NBV) Operations to help build the operational backbone of our Innovation Lab as we grow from a single pilot location toward a broader network of studios. Reporting directly to the Head of New Business Ventures, this role is based in the Washington, DC/Maryland/Virginia area (hybrid) and will serve as the operational right hand to the NBV team - translating strategic direction into organized execution, scalable process, and reliable accountability across workstreams.
This is a generalist operator role, not a site-specific position. You will work across program management, studio operations, vendor coordination, and cross-functional alignment - building the systems and structures that allow the venture to grow with consistency and discipline. You are comfortable working with ambiguity, moving between strategic thinking and hands-on execution, and keeping multiple workstreams organized at once.
Our ideal candidate is a strong operator and project manager with a background in consumer-facing, service, or wellness environments. You hold yourself and others accountable to timelines, communicate clearly across levels, and bring structure to fast-moving situations.
Key ResponsibilitiesProgram Management & Cross-Functional Coordination- Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
- Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
- Run operating cadences - standups, check-ins, status reviews - to keep internal and external stakeholders aligned and on track
- Proactively identify and escalate risks, blockers, and resource needs before they become problems
- Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
- Coordinate across [solidcore] corporate functions - Operations, Legal, Finance, Marketing, Technology - to remove obstacles and keep workstreams moving
- Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
- Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners
Studio Operations- Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
- Serve as a key point of contact for facilities, vendors, and building management
- Ensure a consistent, high-quality client experience at every touchpoint - from booking through post-class follow-up
- Build and refine SOPs, operational playbooks, and process documentation for the new concept
- Track studio-level operating performance and flag issues or opportunities to the Head of NBV
Financial Tracking & Reporting- Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
- Track and report on financial and operational KPIs on a regular cadence
- Support site selection logistics and market planning as the concept expands
Scale Readiness- Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
- Contribute to SOPs, training materials, and operational frameworks that will support future studio openings
Required Skills & Experience- 5-8 years of experience in operations, project management, or general management - ideally in fitness, wellness, hospitality, retail, or consumer lifestyle
- Proven ability to manage multi-workstream projects with competing timelines and multiple stakeholders
- Experience building and maintaining operational processes, SOPs, and accountability systems in fast-moving environments
- Comfortable with P&L basics and financial reporting - you can read a budget and track unit economics
- Strong project management fundamentals - you can build a tracker, run a meeting, and keep things moving without being asked
- Excellent written and verbal communication; this role requires clear updates for senior leadership and cross-functional partners
- Highly organized and self-directed - you build structure around yourself and those around you
- Comfortable operating with ambiguity and adapting quickly as priorities shift
- Genuine passion for fitness and wellness
Preferred Qualifications- Background in boutique fitness or wellness studio operations (reformer Pilates, yoga, barre, cycling, or similar)
- Experience supporting or contributing to a new concept launch, pilot program, or market entry
- Familiarity with project management tools (Asana, Monday.com, Smartsheet, or similar)
- Familiarity with scheduling platforms, CRM tools, and basic financial reporting
- PMP or equivalent project management certification
- Personal fitness practice in disciplines relevant to the new modality
Compensation & Benefits- Competitive salary commensurate with experience
- Bonus eligibility based on performance and venture milestones
- Monthly cell phone stipend
- 401(k) with employer match
- Health, dental & vision insurance
- Flexible PTO
- Free drop-in classes at [solidcore] and Innovation Lab locations
- And more
![[solidcore]](/_next/image?url=https%3A%2F%2Fs3.amazonaws.com%2Fcompany-photo.theladders.com%2F49466%2F86060fcd-9bbb-45dc-b03f-fe9b62ef5008.jpeg&w=96&q=75){kind=small}
![[solidcore]](/_next/image?url=https%3A%2F%2Fs3.amazonaws.com%2Fcompany-photo.theladders.com%2F49466%2F86060fcd-9bbb-45dc-b03f-fe9b62ef5008.jpeg&w=128&q=75)
