ServiceNow

Senior Manager, M&A Project Management and TR Program Delivery

ServiceNow • $148K — $260K *
San Diego, CA 92154In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-12 years in program/project management or HR operations, with M&A and Total Rewards exposure.
  • Experience managing multiple high-stakes programs independently, without direct reports.
  • Strong knowledge of HR systems, especially Workday, with familiarization with org hierarchy and data integrity.
  • Proven track record of influencing senior stakeholders in matrixed environments.
  • Familiar with global integrations and cross-border employment considerations.
  • PMP certification or equivalent is a plus.

Responsibilities

  • Own end-to-end program management for People workstreams in concurrent acquisitions.
  • Build and maintain integration plans, dependency maps, and milestone tracking.
  • Drive Day 1 readiness across various HR functions and ensure effective communication.
  • Act as the primary integration point between stakeholders, translating deal goals into actionable plans.
  • Prepare status updates and escalation briefings for senior leadership.
  • Lead retrospectives post-close and create repeatable playbooks for future integrations.
  • Manage cross-functional Total Rewards initiatives, including compensation and policy changes.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

About the role:

This is a senior IC role, with a dual mandate, own MA integration delivery for Global People workstreams, and drive program management across Total Rewards initiatives between deals. You will be the connective tissue between strategy and execution, equally comfortable building an integration plan for a Day 1 close and running a complex cross functional TR program.

You will not manage a team. You will lead through influence, structure, and pace. You will work across Corporate Development, HR, Legal, Finance, and IT on the MA side, and across Compensation, Benefits, and HR Technology on the TR side. Both require the same core muscle, the ability to bring order to complexity and hold people accountable without formal authority.

What you will do:

M&A integration delivery
  • Own end to end program management for People workstreams across concurrent acquisitions, from due diligence through Day 1 and post close.
  • Build and maintain master integration plans, dependency maps, RAID logs, and milestone tracking across functional leads.
  • Drive Day 1 readiness, including org hierarchy setup, Workday onboarding, benefits and payroll cut overs, and employee communications.
  • Serve as the primary integration point between People, TR, Corporate Development, Legal, and IT, translating deal objectives into execution plans.
  • Prepare and present status updates and escalation briefings for senior leadership.
  • Lead post close retrospectives and translate findings into repeatable playbooks.

TR program management:
  • Own program management for cross functional TR initiatives, compensation and performance cycles, platform rollouts, benefits programs, and policy changes.
  • Build and maintain project plans, track milestones, and surface risks across TR workstreams.
  • Partner with TR people technology specialists, compensation, performance, benefits, and mobility leads to sequence work and manage interdependencies.
  • Drive operating rhythm improvements across the TR function, standardizing how programs are planned, tracked, and reported.

Playbook and process development:
  • Continuously improve both the M&A Global People operating model and TR program management infrastructure.
  • Document processes, build templates, and reduce reliance on tribal knowledge across both domains.


Qualifications

What Success Looks Like:
  • 8 to 12 years of progressive experience in program project management, HR operations, or management consulting, with meaningful M&A and Total Rewards exposure.
  • Proven ability to manage multiple concurrent, high stakes programs as an IC without direct reports.
  • Strong working knowledge of HR systems, particularly Workday, and comfortable navigating org hierarchy, EIB loads, and data integrity issues.
  • Track record of influencing senior stakeholders and driving decisions in matrixed organizations.
  • Experience with global integrations preferred, with awareness of cross border employment, works councils, and data privacy, a plus.
  • PMP or equivalent, a plus.

For positions in this location, we offer a base pay of $148,900 - $260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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