Senior Manager, Learning & Development (Tampa, FL - Hybrid)
Job Title: Senior Manager, Learning & Development (Clinical & Enterprise)
Location: 6911 Pistol Range Road STE 201, Tampa, FL 33635
Work Environment: Hybrid with cross-functional collaboration across clinical, operational, and corporate teams
What We're Looking For
We're looking for a hands-on learning and development professional to design and deliver practical, role-specific training programs. The ideal candidate has experience building training content from scratch, translating clinical workflows and SOPs into structured learning materials, and managing LMS platforms. You're highly organized, execution-focused, and skilled at partnering with subject matter experts to capture knowledge and turn it into scalable training. You thrive in fast-paced environments and are passionate about enabling teams to perform at their best.
What You'll Do
Training Development & Execution
- Design, build, and implement training programs, starting with clinical onboarding and expanding to enterprise needs.
- Translate clinical care models, workflows, and SOPs into structured training content, including LMS modules, job aids, and guides.
- Create practical, role-specific onboarding programs that support workforce readiness and performance.
Clinical Onboarding & Role Readiness
- Develop and maintain 30-, 60-, and 90-day onboarding programs for clinical roles.
- Partner with Clinical Operations and Care Model & Quality to ensure training aligns with care delivery standards and workflows.
- Continuously improve onboarding programs based on feedback and performance outcomes.
Learning Management System (LMS) Management
- Build and manage LMS content, structure, and learning paths.
- Upload, maintain, and update training materials and course assignments.
- Track training completion and ensure alignment with organizational expectations.
Content Creation & Process Translation
- Develop training materials including SOPs, workflows, job aids, and digital learning modules.
- Partner with subject matter experts to capture knowledge and translate it into scalable training content.
- Ensure content is clear, practical, and aligned to adult learning principles.
Cross-Functional Partnership
- Work closely with Clinical Operations, Clinical Performance, and other departments to identify training needs.
- Support rollout and adoption of new workflows, processes, and tools through effective training.
- Act as a bridge between clinical design and day-to-day execution.
Measurement & Continuous Improvement
- Track onboarding effectiveness, training completion, and early performance indicators.
- Identify gaps in training and recommend improvements.
- Continuously refine content and programs based on data and feedback.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Education, Human Resources, or related field, or equivalent experience.
- 5-8 years of experience in training, learning & development, clinical education, or clinical operations.
- Demonstrated experience building training programs, onboarding materials, or learning content from scratch.
- Experience translating workflows or operational processes into structured training materials.
- Hands-on experience working with LMS platforms (building and maintaining content).
- Strong organizational, communication, and execution skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience in a healthcare, clinical operations, or care management environment.
- Familiarity with care management programs (e.g., CCM, PCM, RPM).
- Instructional design experience or familiarity with adult learning principles.
- Experience in a high-growth or fast-paced environment.
- Experience supporting training for remote or distributed teams.
Compensation & Benefits
- Competitive salary commensurate with experience.
- Paid Time Off + Company Holidays.
- Medical, Dental, Vision Insurance.
- Complimentary Life Insurance.
- 401(k) Plan.
- Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
- Employee Assistance Program including mental health resources.
- Company-provided equipment (laptop, monitor, headset, etc.).
Work Environment & Requirements
- Work Arrangement: Hybrid - Tampa, FL with remote flexibility.
- Ability to work with extended periods of sitting and computer use.
- Occasional travel as needed.
- Cross-functional collaboration across clinical, operational, and corporate teams.
If you're a hands-on L&D professional ready to build training programs that drive workforce readiness and performance, we want to hear from you. Apply today and help shape how Cosán develops its people!
