Royal Bank of Canada

Senior Manager IT Support

Royal Bank of Canada • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University or College Degree or equivalent experience
  • 3+ years of experience in IT Asset Management or related field
  • Experience supporting internal audits and compliance programs
  • Strong analytical skills for investigating data discrepancies
  • Experience collaborating with technology, procurement, and finance teams
  • Strong written and verbal communication skills

Responsibilities

  • Support the day-to-day Hardware Asset Management operations across the enterprise
  • Execute operational processes for the full lifecycle of hardware assets
  • Ensure accurate asset records and data integrity in asset repositories
  • Document and resolve asset discrepancies and lifecycle exceptions
  • Support consolidation initiatives for hardware asset management across the enterprise
  • Partner with various teams to ensure visibility of hardware assets
  • Support internal audits and regulatory compliance by providing necessary documentation

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Support for personal development through coaching
  • Opportunity to make a lasting impact
  • Work within a dynamic and high-performing team
  • World-class training program in financial services
Full Job Description
Job Description

What is the Opportunity?

The Senior Manager - Hardware Asset Management will play a critical role in supporting the Hardware Asset Manager in directing the initiatives, policies and programs for global infrastructure development and Asset lifecycle processes and lifecycle management activities.

What will you do?
  • Support the day-to-day Hardware Asset Management (HAM) operations across the enterprise technology environment.
  • Execute operational processes that support the full lifecycle of hardware assets, including procurement intake, deployment, transfer, and retirement.
  • Ensure accurate asset records and data integrity within enterprise asset repositories and the Configuration Management Database (CMDB).
  • Support the control activities required by IT Asset Management policies, standards, and regulatory requirements.
  • Document, investigate and support the resolution of asset discrepancies, data integrity issues, and lifecycle exceptions.
  • Support initiatives related to consolidation of hardware asset management process across the enterprise, including subsidiaries and business units as needed.
  • Partner with infrastructure, end-user computing, data center, cloud, and procurement teams to ensure complete visibility of hardware assets across the technology estate.
  • Support internal audits, regulatory reviews, and risk assessments by providing control evidence and operational documentation.
  • Support initiatives for reporting key asset management metrics, including asset accuracy, lifecycle compliance and control performance.
  • Identify opportunities to improve asset lifecycle processes through automation, tooling enhancements, and process standardization.


Technical Requirements
  • Strong understanding of IT Asset Management (ITAM) frameworks and hardware asset lifecycle management.
  • Hands-on experience with ServiceNow Asset Management and CMDB modules or equivalent enterprise asset management platforms.
  • Experience supporting data quality management and asset normalization processes.
  • Familiarity with ITIL practices, particularly Asset Management, Configuration Management, and Change Management.
  • Experience supporting control execution and evidence collection for audit and regulatory requirements.
  • Knowledge of enterprise hardware lifecycle processes, including asset intake, assignment, maintenance, transfer, and disposal.


What do you need to succeed?

Must have:
  • University or College Degree or equivalent experience
  • 3+ years of experience in IT Asset Management, Hardware Asset Management, or IT operations within a large enterprise environment.
  • Experience supporting internal audits and/or compliance programs.
  • Strong analytical skills and experience investigating data discrepancies and operational exceptions.
  • Experience collaborating with technology, procurement, and finance teams.
  • Strong written and verbal communication skills, with the ability to document processes and communicate operational issues clearly.


Nice to have:
  • Experience working within a global financial institution or other highly regulated industry.
  • Professional certifications such as:
    • ITIL Certification
    • Certified IT Asset Manager (CITAM)
    • Certified Hardware Asset Management Professional (CHAMP)
    • ServiceNow certifications
  • Experience supporting enterprise CMDB or asset management implementations.
  • Familiarity with enterprise procurement, financial asset tracking, and inventory systems.


What's in it for you?
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.


#TECHPJ

#LI-POST

Job Skills
Critical Thinking, Group Problem Solving, Information Technology Trends, Installation Support, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-12

Application Deadline:

2026-07-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Royal Bank of Canada.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

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