Full Job Description
Leads implementation and delivery of products.
Develops strategic business plans and consults on best practices and leading thinking related to the delivery of professional services of software products in support of the business.
Manages and oversees the budget, operations and staffing for the Professional Services business including resource allocation and ongoing capacity planning.
Supervises four or more employees as direct reports and has authority for people management including assigning, directing, and evaluating work.
Conducts performance evaluations and career development discussions ensuring appropriate orientation and on-going education/training.
Recommends salary, bonus actions, hiring, disciplining and firing employees.
Manages escalated client delivery issues and ensures clear action plans are developed in resolution.
For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
This is a New position.
