Job Title: Senior Manager, IT
Location: Richmond, VA
What we're looking for:
We are looking for a Sr IT Manager who serves as the bridge between IT operational execution and strategy-aligned business partnership. This role drives scalable, cross-functional technology outcomes by leading complex ERP industrial manufacturing environment and third-party application initiatives, strengthening vendor and partner accountability, and enabling teams through targeted talent development.
What you'll be responsible for in this role:
Strategic Leadership & Policy
- Strategic Planning: Manage the IT team with a focus on policy and strategy implementation. Develop short-to-mid-term operational plans with measurable KPIs that contribute directly to the organization's strategic goals.
- Stakeholder Management: Act as a bridge between technical and non-technical departments; translate cross-functional business needs into actionable technology plans while balancing competing priorities.
- Influential Communication: Partner with leadership and external parties to influence and communicate approaches, policies, and procedures at both a strategic and operational level.
Business Applications & ERP Management
- Lead major ERP upgrades, module implementations, and complex integrations with third-party digital platforms (e.g., e-commerce, CRM) to deliver seamless end-to-end solutions.
- Application Integrity: Ensure the integrity, availability, and stability of the application environment and integration landscape.
- Continuous Improvement: Partner with the business to identify and prioritize enhancements to existing applications, ensuring user requests align with the company's broader strategic roadmap.
Project Management & Infrastructure
- Delivery Excellence: Lead IT capital projects and large-scale digital initiatives using Agile or Scrum methodologies; act as a Quality Assurance (QA) lead on major cross-departmental projects.
- Infrastructure Accountability: Partner with corporate IT and external vendors (e.g., HCL) to ensure accountability to agreed SLAs/KPIs, supporting reliable and scalable site operations.
- Partner Management: Oversee outsourcing partners and managed services to ensure the efficient use of staff augmentation and resource allocation.
Team Development & Operational Excellence
- Talent Growth: Identify skill gaps and create specialized training plans to strengthen the leadership pipeline and move staff toward senior technical roles.
- Service Mindset: Foster a "service-first" culture that prioritizes governance, reliability, and the consistent execution of tasks.
- Staff Empowerment: Organize ongoing training to ensure the team's knowledge remains current with emerging technologies and industry best practices.
What are the basic qualifications?
- Bachelor's Degree in Information Technology, Computer Science or Similar Field
- 10+ years of experience in IT or Business Process Management with a proven track record of leading software deployment projects
- 5+ years of leadership experience, managing technical teams and cross-functional stakeholders
What are the preferred qualifications?
- Expertise in middleware and API-based integrations across enterprise systems.
- Experience managing legacy applications on AS/400 would be a plus
- Expertise on Warehouse Management and logistics would also be a big plus
- Experience managing third-party vendors/partners and driving measurable performance against KPIs/SLAs.
- Agile/Scrum delivery experience in a manufacturing, distribution, or operations-oriented environment.
- Strong business acumen with the ability to communicate technology plans in terms of customer impact, risk reduction, and financial value.
To be a great fit for the role:
- Active listening: Understand user pain points and operational constraints in complex ERP workflows.
- Conflict resolution: Navigate disagreements within technical teams or between users and IT regarding system constraints and priorities.
- Negotiation & persuasion: Balance the needs of multiple departments when prioritizing ERP projects and platform integrations.
- Political and business acumen: Build relationships and secure buy-in for cross-departmental initiatives.
- Adaptability & continuous learning: Lead teams through accelerating technology change and upskilling needs.
- Strategic influence: Communicate technical roadmaps in terms of ROI, competitive advantage, and measurable outcomes.
- Change management: Transition from task oversight to talent optimization and sustainable transformation.
- People-centric leadership: Support team well-being and engagement to reduce transformation fatigue.
- Privacy & data governance: Champion data privacy, governance, and transparency as policies evolve.
- Results-driven vision: Ensure technology investments deliver validated, high-impact contributions to the organization.
What's in it for you? (Comprehensive Benefit Package)
- Medical, Dental, and Vision
Work Arrangement : Onsite
Pay Range: $140,000.00 - $170,000.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
