GXO Logistics, Inc.

Senior Manager, Implementations

GXO Logistics, Inc. • $110K — $130K *
US-AnywhereRemote in Illinois, US
Transportation
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work/military experience
  • 10-12 years in logistics, transportation, warehousing, or supply chain operations
  • 8-10 years in related roles with Bachelor's degree or relevant experience with advanced degrees
  • Proven leadership in cross-functional implementation and operational excellence
  • Strong knowledge of Lean methodologies and project management techniques
  • Experience in leading team development and organizational change
  • Excellent communication and problem-solving skills

Responsibilities

  • Lead implementation teams and manage customer onboarding projects
  • Conduct cross-functional reviews to identify operational gaps and solutions
  • Implement continuous improvement initiatives using Lean principles
  • Serve as primary escalation point for implementation challenges
  • Prepare presentations for customers and collaborate with stakeholders
  • Coach and mentor team members for performance improvement
  • Ensure all deliverables meet client SLAs and company standards

Benefits

  • Full health insurance coverage (medical, dental, and vision)
  • 401(k) plan
  • Life insurance
  • Disability benefits
  • Participation in company incentive plan
Full Job Description
As the Senior Manager, Implementation, you will lead implementation teams and continuous improvement initiatives that support successful customer onboarding, operational excellence, and process optimization across GXO's logistics operations. You will partner cross-functionally with Operations, IT, Engineering, PMO, Finance, and customers to deliver implementation projects, drive Lean improvements, resolve operational challenges, and develop high-performing teams while ensuring service levels, quality, and customer satisfaction.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:
  • Lead implementation teams and manage customer implementations, ensuring deliverables meet client SLAs, company standards, and operational objectives
  • Partner with Operations, IT, Engineering, and PMO teams to conduct cross-functional process reviews, identify operational and system gaps, and develop scalable solutions
  • Drive continuous improvement initiatives using GXO Lean methodologies, including project management, gap analysis, resource planning, financial validation, and ongoing performance measurement
  • Serve as the primary escalation point for implementation issues, prepare customer-facing presentations, and collaborate with internal and external stakeholders to resolve complex operational challenges
  • Coach, mentor, and develop implementation team members through onboarding, training, performance management, and talent development


What you need to succeed at GXO:

At a minimum, you'll need:
  • Bachelor's degree or equivalent related work or military experience
  • 10-12 years of experience in logistics, transportation, warehousing, distribution, implementation, or supply chain operations
  • 8-10 years of related experience with a Bachelor's degree; 8 years with a Master's degree; or 5 years of business experience with a PhD
  • Experience leading cross-functional implementation, continuous improvement, or operational excellence projects in a customer-focused environment
  • Strong knowledge of Lean methodologies, project management, gap analysis, process improvement, and resource planning
  • Experience leading teams through hiring, coaching, performance management, employee development, and organizational change
  • Excellent communication, presentation, conflict resolution, customer relationship management, and problem-solving skills with experience collaborating across Operations, IT, Engineering, and PMO teams

It'd be great if you also have:
  • Lean Certification (Lean Six Sigma or equivalent)
  • Experience with warehouse management systems (WMS), logistics technology, and customer-facing implementation projects
  • Experience developing executive presentations, facilitating cross-functional process reviews, and driving operational improvements across multiple business functions

About GXO Logistics, Inc.

GXO Logistics, Inc. Careers

Join the dynamic team at GXO Logistics, Inc., a leading global provider of cutting-edge supply chain solutions. At GXO, we are committed to fostering a workplace where innovation thrives, leadership is cultivated, and diversity is celebrated. Discover a world of exciting job opportunities and be part of a company that values professional growth and development.

Work You’ll Do

Embark on a career journey with GXO Logistics, Inc., where you will be instrumental in transforming the logistics and transportation industry. Our team is at the forefront of innovation, driving efficiency and effectiveness for some of the world's most recognized brands.

Lead with Us

Step into a role of leadership and influence at GXO. We empower our employees with diversity training and leadership opportunities that pave the way for personal and professional growth. Our culture is built on the principles of teamwork, respect, and integrity—values that are integral to all we do.

Innovate with Us

At GXO Logistics, Inc., innovation is at the core of our operations. Join our team and contribute to groundbreaking projects that redefine logistics. With a focus on advanced technology and sustainable practices, your work will help shape the future of supply chain management.

Grow Your Career

GXO is not just a company; it's a place where careers flourish. We offer a range of job opportunities, from entry-level positions to senior roles in various departments. Whether you're seeking an internship to kickstart your career or a professional role to advance your skills, GXO provides the resources and support to help you succeed.

Benefits of Joining GXO

- **Career Advancement**: With a multitude of career paths and educational resources, the potential for growth is limitless. - **Professional Development**: Enhance your skills through targeted training programs and gain valuable experience that will elevate your career. - **Competitive Benefits**: Enjoy a comprehensive benefits package that supports the well-being of you and your family. - **Inclusive Culture**: Thrive in an environment that embraces diversity and fosters a sense of community among team members.

Join Our Team

Explore the array of job opportunities at GXO Logistics, Inc. and find the position that best matches your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Prepare for Your Interview

Ready to make your mark at GXO? Prepare your resume and sharpen your interview skills. Our hiring process is designed to identify and attract talent who are passionate about logistics and innovation.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our network. Follow GXO Logistics, Inc. on our careers page and connect with us through professional networking platforms.

Apply Now

Don’t miss out on the opportunity to be part of something big. Visit the GXO Logistics, Inc. careers page to view open positions, submit your resume, and start your journey towards a rewarding career in logistics.

EXPLORE GXO LOGISTICS, INC. JOBS

Join us at GXO Logistics, Inc., where your career is just the beginning of a journey filled with opportunities for growth, innovation, and leadership.
Learn more about GXO Logistics, Inc.
Market Cap
$4.9 billion
Industry
Transportation
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at GXO Logistics, Inc.

More Transportation Jobs

Find similar Senior Manager, Implementations jobs:

NationwideRemote