Summary

The Sr. Manager, HR Operations, is responsible for managing the complete project lifecycle for key organizational initiatives driven by the HR function. This role involves designing, executing, and evaluating communication, automation and project plans, delivering new methodologies to get information into the hands of employees and leaders, and ensuring timely project delivery aligned with organizational objectives.  

By developing a strong understanding of our organization, products and services, strategies and objectives, internal structures and our external market, the Sr. Manager, HR Operations will be a leader and driver in our HR delivery model.  They will leverage their strong project and change management capabilities to create project and communications plans, to effectively manage all stakeholders to ensure timely input and output, and to deliver key strategic outcomes. They will lean in with technology and tools to deliver on multiple simultaneous projects and outcomes.  They will also support execution and delivery of our communications, serving as a partner in writing, socializing and executing on all internal communications to the North America business, and at times, the global Covetrus workforce.  They will leverage our tools and technologies to design, program, deliver, and draw insights from our Employee Engagement surveys on a regular basis throughout the year. 

A successful Sr. Mgr., HR Operations will operate with high accountability, proactivity and ownership mindset, anticipating needs and providing thoughtful recommendations and solutions. They will be a driver of using AI and other automation tools to drive meaningful and impactful change in HR service delivery.

As a valued member of the HR team, the Sr. Mgr., HR Operations will be responsible for handling highly sensitive and confidential information and must demonstrate a high degree of ethical behavior and integrity. 

Responsibilities

• HR Service Delivery and Automation: Responsible for automating and enhancing HR service delivery model across multiple areas of HR function
• : Develop and execute internal communication strategies to support company-wide business priorities, culture, and change management.
• : Oversee all project stages, including defining scope, setting milestones, resource allocation, and effective stakeholder management to drive completion.
• : Manage internal channels (intranet, email, video, newsletters) to ensure consistent messaging.
• : Act as a key partner to business leaders, providing advice on communication strategy and project updates.
• : Establish Key Performance Indicators (KPIs) to measure project success and communication effectiveness.
• : Lead, motivate, and mentor team members, while fostering a collaborative environment.

Required Knowledge, Skills and Qualifications

• 10+ years of experience in HR Operations or related functional role
• Strong verbal and written communication skills for producing content, and for communicating up, down and across an organization.
• Ability to work in fast-paced and high-change environments, quickly build in-depth organizational knowledge, and manage multiple, time-sensitive workstreams simultaneously.
• Acts with accountability, proactivity, and an ownership mindset; “leans in” to/with the business to understand and drive results.
• Demonstrated experience with project management tools and methodologies to drive projects to completion. 
• Ability to turn complex data into clear, persuasive messages. Experience and comfort with data and reporting, leveraging AI tools (ChatGPT, CoPilot, Claude), Excel, navigating HRIS systems (Workday) and survey tools preferred.
• Experience in identifying potential project hurdles and developing contingency plans.
• Experience navigating diverse perspectives across teams, levels, departments and leaders and tailoring communications to meet the needs of each group.
• Experience interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship.
• Maintains utmost confidentiality and integrity in handling sensitive information.

*This is a remote opportunity

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan