Senior Manager, Global QA Operations - Location: Remote / Hybrid (Global)
- Reports to: Global Director of Quality Assurance
This is a senior operations role for someone who understands QA, enjoys solving complex delivery problems and can bring structure, pace and follow-through across multiple teams, sites and stakeholders.
You will work closely with the Global Director of Quality Assurance, QA Managers, QA Project Managers, Site Leaders, Operations, Sales and Account Management teams. The focus is to improve quality visibility, support client confidence, help resolve delivery issues and keep global QA initiatives moving.
The role combines QA operations, stakeholder management, client communication, KPI reporting, continuous improvement and support for AI-led quality initiatives.
What You Will Do - Support global QA operations across multiple sites, regions and client portfolios.
- Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders.
- Help keep actions, risks, escalations and QA initiatives moving across global teams.
- Improve quality reporting, KPI visibility, calibration and performance tracking.
- Use QA data to identify trends, recurring issues and opportunities for improvement.
- Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation.
- Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery.
- Support launches, transitions, service expansions and operational change from a QA perspective.
- Help drive consistency across sites while respecting local ways of working and cultural differences.
- Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions.
What We Are Looking For - Strong experience in QA operations, QA delivery, QA programme management or QA leadership.
- Experience working across multiple teams, sites, projects, clients or regions.
- Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority.
- Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders.
- Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues.
- Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement.
- Ability to turn quality data into clear insight and practical action.
- Familiarity with AI, automation, reporting tools or quality technology, with an interest in supporting AI-led improvements.
- Professional-level written and spoken English.
- Comfort working across global time zones, including occasional early or late meetings.
