What you will do- Lead global IAM service operations, ensuring the stability, availability, and performance of identity platforms through effective incident, problem, and escalation management in a 24x7 environment
- Provide people and operational leadership for the IAM Operations team by setting priorities, defining KPIs, and continuously improving processes, skills, and service outcomes aligned to Global IAM strategy
- Build and sustain team capability through coaching, knowledge sharing, succession planning, and skills development to support resilient, follow-the-sun IAM operations
- Own IAM operational governance, ensuring compliance with security, risk, and audit requirements, supporting control testing, producing audit evidence, and driving remediation of findings
- Act as a senior escalation and decision authority for high-severity IAM incidents, balancing technical risk, service continuity, and business impact in coordination with global stakeholders
- Partner with engineering, Global Digital teams, and Member Firms to transition new IAM capabilities into steady-state operations, ensuring operational readiness, clear ownership, and sustainable support models
What you bring to the role- 12+ years of experience supporting and operating Microsoft identity services in a large-scale enterprise environment, including Active Directory, Entra ID (Azure AD), ADFS, Microsoft PKI, AD-integrated DNS, and hybrid identity solutions
- Bachelor's degree from an accredited college or university or 12 years of equivalent work experience
- Deep expertise in Identity and Access Management (IAM), including authentication, authorization, federation, lifecycle management, PAM, and RBAC
- Demonstrated experience leading large-scale, business critical IAM platforms with defined service ownership, operational readiness, and ongoing optimization responsibilities
- Experience establishing and maturing operational governance frameworks, including RACI models, operational acceptance criteria, risk ownership, and service health reporting
- Strong financial and vendor-management acumen, including experience with budget forecasting, contract oversight, and SLA performance management
- Comfortable operating at both strategic and hands-on levels, translating executive direction into actionable operational plans and measurable outcomes
#LI-HybridKPMG Ontario Region Pay Range InformationThe expected base salary range for this position is $117,500 to $150,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.
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