MGM Resorts International

Senior Manager - Executive Housekeeper - Aria

MGM Resorts International$75K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 2 years of management experience in a hotel setting
  • Experience with union team members in a collective bargaining environment
  • Exceptional customer service and interpersonal skills
  • Bilingual skills are highly preferred
  • Must be 21 years of age or older
  • Ability to work various shifts, including weekends and holidays

Responsibilities

  • Manage guest service and productivity standards
  • Coach leadership to optimize team performance
  • Lead initiatives to improve performance for employees
  • Provide input on developing and implementing new standards and processes
  • Ensure adherence to policies and the Collective Bargaining Agreement

Benefits

  • Health & Income Protection benefits for eligible employees
  • Professional and personal development opportunities
  • Free meals in the employee dining room
  • Free parking on and off-shift
  • Wellness incentive programs
  • Access to discounts at company hotels, restaurants, retail, and entertainment venues
Full Job Description
Las Vegas, Nevada

THE JOB:

At Aria, every detail shapes the guest experience. As the Senior Manager Executive Housekeeper, you'll lead a high-performing team dedicated to delivering the impeccable standards of luxury and service that define our resort. This is an opportunity to inspire excellence, elevate operations, and make a lasting impact by creating an environment where both guests and team members thrive. If you're a strategic hospitality leader with a passion for people, operational excellence, and unforgettable experiences, we invite you to join the Ariateam.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:
  • Manage the department's guest service standards, guest service initiatives, and productivity standards
  • Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience
  • Lead significant improvement initiatives and processes to enhance performance for employees and leaders
  • Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment
  • Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement


THE IDEAL CANDIDATE:
  • Must be 21 years of age or older
  • Bachelor's Degree or equivalent experience
  • Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment
  • Experience leading union team members and working within a collective bargaining environment preferred
  • Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
  • Must be able to work various shifts, including weekends and all holidays


THE PERKS & BENEFITS:
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development opportunities through employee programs and network groups
  • Free meals in our employee dining room
  • Free parking on and off-shift at all MGM Resorts properties
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19536

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at MGM Resorts International.
Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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