Royal Bank of Canada

Senior Manager, Enterprise Shared Service

Royal Bank of Canada$100K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in operational leadership focusing on Supplier Relationship Management
  • Strong business acumen and decision-making skills
  • Ability to effectively challenge and advise senior management
  • Excellent verbal and presentation communication skills
  • Growth-oriented mindset with a desire for learning and development

Responsibilities

  • Lead day-to-day operations and manage Risk Management and Reporting activities
  • Advise on supplier risk practices and ensure mitigation plans are implemented
  • Oversee compliance of intragroup arrangements with policies and regulations
  • Support development of Regulatory and Compliance risk management activities
  • Identify business complexities and facilitate decision-making
  • Resolve operational issues and collaborate with key stakeholders
  • Drive continuous improvements in operations and processes
  • Provide leadership and motivation to team members

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits
  • Supportive leaders focused on development opportunities
  • Ability to make a meaningful impact
  • Flexible work/life balance options
  • Dynamic and collaborative team environment
  • Challenging work opportunities
Full Job Description
Job Description

What is the opportunity?

This position plays a key role in the Global IGA Governance Office (GIGO) team by ensuring the portfolio of intragroup arrangements (IGA) are in compliance with all regulations and policies.

Through this role you will be establishing relationships within Supplier Management Offices (SMOs), Business Units and with Centre of Governance (CoG) related to the supplier lifecycle and you will be responsible to execute Supplier Management processes and methodologies according to the Third Party Policy.

The primary focus will be on activities, roles, relationships, artifacts, tools and technologies that support and enable best practices with respect to the management of suppliers according to TPR policy and standards. You will be leading a team of professionals and will be required to manage, coach and develop the team. You will be responsible to complete and provide minimum reporting requirements outlined by RBC Third Party Risk team (TPR).

You will also be accountable for the execution of strategic initiatives set forth by GIGO head.

What will you do?

  • Execution lead on day to day operations, oversight and driving Risk Management and Reporting activities as outlined by RBC Third Party Risk Management
  • Advise Business Partners, Sr Management and Executives from multiple geographies on supplier risk practices and work with Business partners and Compliance groups to ensure all identified supplier risk issues have mitigation plans and are actioned
  • Responsible for operations, tracking and reporting of the inventory of intragroup arrangements, ensuring compliance to RBC Bank Policy and regulatory agencies and to Third Party Risk and other risk committees as required
  • Support the development and oversight of all Regulatory, Compliance and Risk Management activities under the team's accountability in order to ensure that risks are identified; appropriately managed and properly coordinated.
  • Recognize business complexity and help facilitate trade-off decisions to prioritize appropriate actions to achieve productivity and efficiency objectives
  • Resolve operational issues, risks and conflicts, work in collaboration with the key stakeholders, and when applicable, applying appropriate escalation practices.
  • Drive continuous improvements to ensure operational excellence; including maintenance, quality control, gap analysis, and opportunity of improvement of process and procedures.
  • Provide SME leadership and management oversight to the team, ensuring direction and motivation of staff.


What do you need to succeed?

Must-have
  • 3+ years of experience in an operational leadership role with expert knowledge in Supplier Relationship management, Third party supplier management program or Operational Risk process
  • Mature business acumen, confident decision making, and comfortable with ambiguity
  • Confidence to advise senior leaders and respectfully challenge leaders
  • Ability to communicate effectively verbally and through impactful presentations
  • Growth mindset, resting on a relentless appetite to learn, be challenged and develop new skills


Nice to have
  • University degree in Business or similar discipline
  • Project and Change management experience
  • Working knowledge Ivalua, Archer


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Flexible work/life balance options
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work


Job Skills
Adaptability, Coaching Others, Communication, Critical Thinking, Design Thinking, Group Problem Solving, Industry Trends, Negotiation, Operations Support, Risk Management, Standard Operating Procedure (SOP), Supervision, Teamwork, Troubleshooting, Vendor Management, Waterfall Model

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-17

Application Deadline:

2026-07-17
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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