DescriptionJob Title: Senior Manager, Enterprise Applications
What you'll be working on:
The Senior Manager, Enterprise Applications leads the strategy, delivery, and day-to-day execution of enterprise application capabilities, with primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role blends people leadership with ownership of end-to-end business process design (Finance/Supply Chain/Operations), D365 F&O configuration and governance, and partnership with technical resources on environments/ALM, integrations, data, security, and release management. The role guides a team responsible for the health, stability, security, and maturity of Savers' enterprise applications, and provides escalation leadership for complex issues and high-impact improvements.
Essential Job Functions
- Leadership & Strategy:
- Lead (and actively contribute to) all phases of design, configuration, implementation, enhancement, and production support for critical business applications, with primary accountability for Microsoft Dynamics 365 Finance & Operations (D365 F&O).
- Partner with Finance, Supply Chain, Retail/Operations, and IT stakeholders to understand end-to-end processes and translate needs into scalable D365 F&O solution designs (configuration first; extensions only when justified).
- Ensure D365 F&O security design and governance (roles/duties/privileges, segregation of duties, audit evidence) aligns with business controls and compliance requirements.
- Team Leadership & Development:
- Lead and develop a team of application specialists: set clear standards, review solution designs, remove blockers, and ensure timely escalation and resolution of complex D365 F&O issues in partnership with technical experts as needed.
- Provide ongoing coaching, performance feedback, and development plans that build strong functional and technical depth in D365 F&O, establish reliable support coverage, and promote effective knowledge sharing.
- Provide functional leadership to administrators supporting the IT service management (ITSM) platform and Salesforce.com, ensuring effective day-to-day administration, backlog prioritization, user enablement, and alignment to enterprise application governance.
- Compliance, Data Management, and Reporting:
- Act as control owner and coordinate with business process owners and other control owners to execute on Sarbanes-Oxley compliance requirements.
- Evaluate control deficiencies and track remediation to completion.
- Consult, advise, and participate in the design of various IT processes and controls to support compliance with policies, standard, regulatory requirements.
- Business Process Improvement:
- Identify and implement process improvements through better utilization of enterprise applications.
- Conduct regular system reviews, data analysis, and user feedback sessions to identify opportunities for optimization.
- Maintain documentation and training of configurations, processes, and technical solutions.
What you have:
Required Knowledge, Skills, and Abilities
- Strong experience leading or supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O) configuration and production support; experience across Finance and/or Supply Chain modules strongly preferred.
- Working understanding of D365 F&O architecture and operations (environments, security roles, data entities, batch, monitoring), and the dynamics of cloud ERP service updates and release governance.
- Experience with D365 F&O integration patterns and tools (data entities/OData, DMF, custom services/APIs), plus Azure integration components (Logic Apps, Functions, Service Bus) and Power Platform (Power Automate, dual-write).
- Hybrid functional/technical leadership: able to lead functional design and configuration while guiding and reviewing technical solutions (e.g., extensibility strategy, data management, performance troubleshooting) delivered by internal or partner engineering resources.
- Experience working in an Agile delivery model and partnering effectively with developers, functional consultants, and business stakeholders to deliver iterative value.
- Experience in managing vendor relationships and negotiating contracts.
- Strong knowledge of data governance and compliance standards, especially Sarbanes-Oxley.
- Proven ability to lead end-to-end delivery (requirements through hypercare) while maintaining stable operations, managing multiple priorities, and driving measurable outcomes.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills with the ability to collaborate across departments and teams.
- Ability to communicate orally and in writing.
- Ability to interact with all levels of the organization.
Minimum Required Education, Training and Experience:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience)
- 10+ years of experience managing enterprise applications
- 5+ Supervisory/Management experience
- Microsoft Dynamics 365 Finance certifications a plus
FLSA: Exempt
Travel: Less than 10% annually
Work Type/Location: Hybrid/Meridian, ID
