Scotiabank

Senior Manager, Engineering (Communication Domain)

Scotiabank$120K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in software engineering, with 3+ years in senior leadership roles
  • Proven track record in enterprise-scale communication and messaging platforms
  • Deep knowledge of modern architecture patterns (microservices, APIs, cloud-native)
  • Hands-on experience with Node.js and message orchestration architectures
  • Familiarity with marketing technology platforms like Adobe Journey Optimizer
  • Strong grasp of customer journeys and personalized messaging
  • Experience leading teams in agile, DevOps environments
  • Excellent stakeholder management and cross-departmental collaboration skills
  • Bachelor's degree in a relevant field; Master's preferred
  • Banking or Financial Services experience is a strong asset

Responsibilities

  • Lead and mentor engineers and analysts for communication platforms
  • Drive evolution of a cloud-native, API-first orchestration platform
  • Oversee technical integration with Adobe Journey Optimizer and other channels
  • Manage platform modernization initiatives for scalability and performance
  • Champion engineering best practices such as CI/CD and automated testing
  • Ensure platform compliance with security and operational standards
  • Collaborate with marketing and tech teams for effective communications
  • Govern vendor and platform strategies for Adobe solutions
  • Foster a culture of innovation and accountability in engineering

Benefits

  • Commitment to Diversity, Equity, Inclusion & Allyship
  • Accessibility accommodations for all employees
  • Upskilling through courses and development opportunities
  • Competitive Rewards program including bonus and flexible vacation
  • Community engagement initiatives to enhance belonging
Full Job Description
Requisition ID: 243008

Purpose

We're seeking an experienced Senior Manager, Engineering to lead a high-performing team responsible for delivering modern communication and campaign orchestration capabilities at enterprise scale. This role will oversee two critical platforms within Scotiabank's Communication Domain:
  1. Enterprise Journey & Orchestration Platform
    An in-house, cloud-native platform built on Node.js, responsible for orchestrating messages, offers, and campaigns across multiple channels such as mobile banking, web banking, ABM, and branch systems. This layer acts as the central decisioning and orchestration layer enabling personalized, contextual customer interactions.
  2. Adobe Journey Optimizer (AJO)
    A strategic, enterprise marketing and messaging platform used to deliver email, SMS, and mobile app push notifications for both marketing and transactional messaging use cases. AJO enables journey-based engagement while integrating with downstream channels and internal platforms.

As a senior engineering leader, you'll drive technology strategy, execution, and delivery across these platforms, ensuring resilience, scalability, cost optimization, and compliance. You'll partner closely with product, marketing, and enterprise technology teams to shape the technical roadmap and deliver impactful solutions that enhance customer engagement and trust.

What You'll Do:
  • Lead and mentor a team of engineers, delivery leads, and business analysts responsible for in-house comm platform and Adobe Journey Optimizer.
  • Drive the evolution of a cloud-native, API-first orchestration platform, supporting real-time and batch-based customer journeys and offers.
  • Own the technical integration between Adobe Journey Optimizer, and downstream delivery channels, ensuring reliable and secure message execution.
  • Oversee platform modernization initiatives including architecture evolution, performance optimization, scalability, and operational resilience.
  • Champion engineering best practices such as CI/CD pipelines, automated testing, observability, and secure-by-design development.
  • Ensure platforms meet high availability, performance, security, and compliance standards, while managing cost and platform efficiency.
  • Partner with marketing, digital, compliance, and enterprise teams to enable consistent, auditable, and compliant customer communications.
  • Lead vendor and platform governance for Adobe solutions, including roadmap alignment, upgrades, and feature adoption.
  • Foster a culture of innovation, accountability, and technical excellence within the engineering organization.


What You'll Bring:
  • 10+ years of progressive software engineering experience, including 3+ years in senior leadership roles.
  • Proven experience designing, building, and operating enterprise-scale communication, messaging, or campaign platforms.
  • Strong understanding of modern architecture patterns, including microservices, APIs, event-driven systems, and cloud-native design.
  • Hands-on experience with Node.js-based platforms, integration architectures, and message orchestration solutions.
  • Experience working with marketing technology platforms (e.g., Adobe Journey Optimizer or similar journey orchestration tools).
  • Solid understanding of transactional vs. marketing messaging, customer journeys, and personalization at scale.
  • Demonstrated ability to lead teams in agile, DevOps-driven environments while delivering outcomes aligned to business objectives.
  • Strong stakeholder management skills, with the ability to partner across marketing, digital channels, compliance, and enterprise technology.
  • Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
  • Prior experience in Banking or Financial Services is a strong asset.


Working Conditions

Work in a standard office-based environments located in Scarborough and Downtown Toronto; non-standard hours are a common occurrence. No external travel required.

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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